In the last decade, I have commuted from Texas to: Detroit, Myrtle Beach, Newark, Cleveland, Phoenix, and Fort Lauderdale. I've begged rides from: American, Delta, Continental, Southwest, Northwest, AmericaWest, United, AirTran, American Eagle, ExpressJet, Colgan, Skywest, ASA, Comair, and others that don't come immediately to mind.
Prior to September 11th, I routinely was given a seat in First by AA. Subsequent to 9/11, the only carrier to give me first was Northwest. One AA Captain did apologize for being unable to do so. AirTran sat me in business.
But I DON'T CARE. I'm just looking for a ride to work/home. I appreciate any seat, period.
Now to continue the hijack, I've had less than happy experiences with all carriers. And I've had wonderful experiences with all of these carriers. But in all of my years commuting, I've only had two experiences that I still shake my head over. One Major/Legacy Captain (pre 9/11)saw me waiting at the gate and proceeded to come over and assure himself that I knew who he was, and that I knew that the seat belonged to him and that I knew that he didn't have to give it to me. Mind you, I was standing at the gate counter, waiting for an agent and had not spoken one single word to anyone within a quarter of a mile. I was so astounded, I could only stand there and agree with him. Then after he left, I changed concourses and carriers, and found a different way to FLL. The other was twenty years ago and the first Captain of a multi-leg commute told me to stay in the back at the first stop. He noted that he was getting off, but that he would brief the oncoming Captain about me. I was sitting in an exit row and was able to see the crew exchange. The first CA spoke to the oncoming CA and I even saw him wave ing my direction. Shortly later, the oncoming CA almost ran down the aisle so that he could chew me out about not coming up to introduce myself. I stayed on, it was an intermediate stop with no other service, but my behind was sore for a week.
I learned from both experiences. First, I needed thicker skin, because getting a free ride to work is worth putting up with petty people. Second, never take anything for granted in the JS game. and Third, don't ever ride on a Captains airplane without asking him for the seat. Period.
In general:
With rare exception, every pilot I've ever asked for a ride went out of his way to help me out.
The Texas based CSR's are the best of the ones with which I deal.
AA's agents treat me real well at DFW-DTW-FLL, but MIA_LGA-ORD do not measure up to these other stations.
All of the Eagle CSR's are easy to deal with.
For that matter, almost 100% of all regional/commuter CSR's are easy going.
SWA agents act like you work for them
Let me end on a happy note.
Once in early 2000, I was boarded on a legacy/major carrier and found out after the door was closed that they didn't have a seat for me (the CA had instructed me to wait in the aft galley until all of the revs were seated, then take an open seat.) After they closed the door, the FA realized that no seats existed. It seems that the agent forgot she had boarded me. The cockpit js's were occupied as well. The Captain and the lead FA had a short conversation and he decided that he would let ride on the aft FA extra jumpseat. His carrier didn't allow me to sit there, but he couldn't bring himself to kick me off. I don't want to say his name, but you can be sure I never pass up a chance to give one of his guys a ride.
Finally, In 1990 when I was a lowly Beech1300 FO based in FMN, I was jumping from ABQ to AUS and I had the pleasure of riding with a SWA Captain who treated me like I was a long lost buddy. I imagine that he treated everyone that way. So, if anyone here knows Captain Tye Gregory, say that his kindness and acceptance made a huge and positive impression upon a lowly Mesa boy.
enigma