Hey UPS Senior Captian

[LJ45]

Help your customer by suggesting this to upper managment:

Here is the situation, My ground package arrived Jackson, MS and never left. Since these are time critical terminal charts I needed them yesterday! When I call your people can't help shipper has to start an "investigation" ... Wrong!
Here is my suggestion to your company: If a package goes in a sorting center and does not come out in a specified time then a "red flag" should be generate by your tracking software at the station it was last at... then someone there could try to find it and if not found a proactive solution could start. This would be better then waiting for the customer to realize they don't have there stuff!

Does this not make since? Your manager I talked to seem to care less about this idea!

 

[FlyBoeingJets]

Does this not make since?

No it doesn't

 

[labbats]

Sense when?

 

[PCL_128]

Yeah, I'm sure the senior UPS Captains will get right on that and talk personally to the board of directors. Douche.

 

[BoilerUP]

The title of your post really should read "Hey UPS Senior Boxhead". Or "Executive Boxhead", as it were.

In all honesty, I think your idea is a good one, and one that should be *relatively* easy to implement given sort technology. But if you had a time-critical package, why was it sent ground? Next Day Air guarantees 1030 delivery.

 

[semperfido]

this is what they mean when they say:

"one born every minute"

 

[propsarebest]

next Time, Go Purple

 

[klhoard]

Help your customer by suggesting this to upper managment:

Here is the situation, My ground package arrived Jackson, MS and never left. Since these are time critical terminal charts I needed them yesterday! When I call your people can't help shipper has to start an "investigation" ... Wrong!
Here is my suggestion to your company: If a package goes in a sorting center and does not come out in a specified time then a "red flag" should be generate by your tracking software at the station it was last at... then someone there could try to find it and if not found a proactive solution could start. This would be better then waiting for the customer to realize they don't have there stuff!

Does this not make since? Your manager I talked to seem to care less about this idea!

.
.
.
Next time, use FedEx. . .
.
.
.

 

[greygoose]

If they did that, it would piss more people off faster even though a correction would be made and the customer would still recieve the package on time. Possibly causing more customers to change to a different provider.

 

[LJ45]

The title of your post really should read "Hey UPS Senior Boxhead". Or "Executive Boxhead", as it were.

In all honesty, I think your idea is a good one, and one that should be *relatively* easy to implement given sort technology. But if you had a time-critical package, why was it sent ground? Next Day Air guarantees 1030 delivery.

It is a subscription to the terminal approach procedures.... aka NOS charts!

Thanks for the few who commented that they liked the idea of improving service for everyone!

 

[Brown Cow]

Would someone please confirm that NOS plates are written in english.

If this is true, ............... "When I call your people can't help shipper has to start an "investigation" ... Wrong!"

Then I must say "Yes it is very wrong that they are written in english"!!!

Lay off the "nos"

 

[Captain Overs]

I don't know what exactly happened in your situation, but they do that. The packages are tracked and if one is missing from a facility they investigate there. Maybe that was what he was referring to.

 

[blzr]

It is a subscription to the terminal approach procedures.... aka NOS charts!

Get Jepview for your computer, then you just have to update the disk. Will make your life so much easier.

 

[SWA/FO]

Jepps! NOS sucks

 

[LJ45]

Would someone please confirm that NOS plates are written in english.

If this is true, ............... "When I call your people can't help shipper has to start an "investigation" ... Wrong!"

Then I must say "Yes it is very wrong that they are written in english"!!!

Lay off the "nos"

What is your point? I don't have a major in English! Is that what you are trying to say?

Was that comment really necessary?