DieselDragRacer
Well-known member
- Joined
- Apr 30, 2006
- Posts
- 11,056
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YEEEEHAAWWWW...shirts and shoes required!!!!!! You guys are gonna love our ATL pax!
There is NO WAY Southwest can be profitable at that. Haven't they lost like millions in the last few years. How much longer will they be around? I feel sorry for those guys, maybe somebody will buy them and save them from themselves.
Never too late. But you might need that Glock in the other avatar!
Let me just say this...
The hook would be bad if your girl left you!
Oh, and...
8. Drink rum all day, everday - Like
You’re right Canyonblue,
Delta customer satisfaction plunges
Minneapolis / St. Paul Business Journal - by Ed Stych, Web Producer
Date: Tuesday, June 21, 2011, 2:14pm CDT
Customer satisfaction with Delta Air Lines Inc. plunged in an annual survey that was released Tuesday.
Delta was ranked lowest among all of the carriers rated in The American Customer Satisfaction Index (ACSI).
Atlanta-based Delta (NYSE: DAL) received 56 points out of 100. The next closest was U.S. Airways with 61 points. Southwest Airlines finished first with 81 points.
Delta’s score was 9.7 percent lower than last year, when it had 62 points. It was the second consecutive year that Delta’s score dropped.
Last year, Northwest Airlines was ranked second-worst in the index with a score of 61, one point worse than Delta. Delta bought Northwest in 2008 and completed integration of the deal last year.
“Airline mergers typically have a destructive effect on passenger satisfaction,” Claes Fornell, founder of the ACSI, said in a news release. “In 2005, US Airways fell 8 percent to an industry low following its merger with America West , and now Delta falters in the same way.”
Ann Arbor, Mich.-based ACSI said overall satisfaction with the airline industry droopped 1.5 percent, from 66 points in 2001 to 65 this year.
ACSI said that’s “a very low score that keeps getting worse.”
“Poor service, higher fuel prices, and fees for baggage and other services are contributing to discontent among travelers,” ACSI said in a news release
Nice Job!!