I like my T-mobile phone... and I like the customer service from them too. The phone works great pretty much everywhere... except inside my house for some reason. Seriously, if I walk 2 feet outside the door it's fine but that **CENSORED****CENSORED****CENSORED****CENSORED** thing will not work in my house.
The verizon phone worked great everywhere but they lied to me about upgrading so I fired them. I had called their phone customer service folks because my phone was damaged and said that I was interested in upgrading to a newer phone anyway and could I just use their upgrade program instead of getting a replacement phone... seems perfectly reasonable to me as they would make more money by allowing me to upgrade. It was only a couple months inside a year that I had had the phone and when I signed up I was told that you could upgrade after a year. The guy on the phone said yeah no problem he would note my account as eligible for upgrade and I could just visit any verizon store and pick out my new phone.
Great! There's one right near my house. So I go in and throw my old phone and charger on the counter and tell them the story. Their response? "Oh we changed the upgrade time to two years so you'll have to pay full price for the phone if you want it." I told him that the phone customer service rep said he would note my account that I could upgrade early rather than get the replacement phone. He said "Oh they always say that."
What?
I said "So you're saying that your customer service rep lied to me?"
"Yes."
"Do me a favor. Cancel my account."
"There's an early termination fee."
"Good luck getting it. And have a nice day."
As it turns out they did get it. When I told the T-mobile store rep that story he gave me 250$ in rebates on the phone I wanted, transferred my cell number over, waived any setup fees and gave me a discount rate on the plan I picked.
.
