FedEx

[NEWSOUTH]

Can someone help me get my son's special surfboards and wetsuits back from Ecuador. Fedex is about to wash their hands of our case. They did not tell us our shipment was 4 lbs. over a weight that caused the shipment to need a broker. It ruined our vacation...no boards, no clothes.
3 weeks later they don't know anything and it's our problem. Can someone put me in touch with anyone that can make things happen and take somekind of responsibility for this disaster. Thanks

 

[Fernando]

You should call FedEx Ecuador customer service, theyre supposed to speak english, and FedEx usually has a policy where their employes od everything they can to really help the customer, in this case if the shipment wasnt delivered in Ecuador then it can me sent back to the sender, that would be you..they do that all the time cause sometimes people dont want to pay taxes and prefer to not receive, and they ship back the shipment at no charge.