You mentioned having to fly your family in a box, but really, you have nothing for them? ID-90?
I work for a pax carrier, and can say, with no reservations whatsoever, that the "free" travel benefits online are highly overrated. Unless you have no time constraints, you will be thankful that you bought a full fare ticket.
ID90 is a complete waste, since you can invariably find POSITIVE SPACE tickets, through regular channels, for less or not too much more than the cost of ID90s. I gave up on the ID90 idea about 6 years ago, when it took my family 4 days to get home from Xmas in NY. Now we buy full fare super savers several months in advance, and over the last 6 years, have broken even on the cost compared to ID90.
The only time my family travels on non rev tickets on my airline is in the summertime, when it doesn't matter if they get there today, tomorrow or next week.
FWIW, our online, dependant nonrev policy is a big PIA, by far the worst I've dealt with (7 pax airlines and my dad was a Pan Am pilot)........
You have to fill out a pass for each LEG of the trip, for EACH passenger, and then get it stamped by your supervisor. It took 12 coupons to get my wife and kids from FLL to ISP and back (1 stop each way) last time, and I had writer's cramp after filling out all those forms. I should've just bought them tickets!
Even Pan Am had employee dependant ID cards for non revving back in the '80's. That, along with picture ID and blank ticket stock would get me anywhere in the world on Pan Am. All my dad had to do was run the non rev coupons through a credit card type of machine with his embossed ID on it (you could do a stack of them in a minute or 2), and I filled in the blanks as I used them.
Fed Ex is a great company, so don't let the lack of online non revving make your decision......Use the money you make there to buy tickets for the family, and lose less hair!
