Express Jet

[jtm2222]

Can somebody who has done the phone interview please tell me the questions that they asked. Thanks

 

[joelo88]

What would you say to a pax who complained about a bad landing?

What are some things you would do to provide good customer service?

Upgrade time is about 3 years. Is this acceptable?

TS over destination airport. WWYD? Multi choice. 1)TO and assume TS will move. 2)contact dispatch 3)cancel flight 4)delay flight (something like that)

i think that's about it

 

[Space Wrangler]

One more...read the PA announcement that you were supposed ot copy off the website.

 

[joelo88]

One more...read the PA announcement that you were supposed ot copy off the website.

Yep. I forgot that one.

 

[vmc-hound]

what would you say to a Pax who complained about the landing?

 

[TEXAN AVIATOR]

What would you say to a pax who complained about a bad landing?

What are some things you would do to provide good customer service?

Upgrade time is about 3 years. Is this acceptable?

TS over destination airport. WWYD? Multi choice. 1)TO and assume TS will move. 2)contact dispatch 3)cancel flight 4)delay flight (something like that)

i think that's about it

Since I'm a low-timer, care to tell the answers you gave?

 

[joelo88]

say sorry and i would try better next time

always try to provide a smooth ride, avoid turbulence

yes

contact dispatch

 

[Henrsd28]

Minimums

Are the minimums still 1500/500 for external applicants?

 

[Nova]

1200/200 now

 

[350DRIVER]

what would you say to a Pax who complained about the landing?

If it were me...

" We do apologize for the harder than normal landing but due to the gusty surface winds there was not much we could have done differently to make it much smoother. We do hope you choose us again and we'll try and make it up to ya on a future flight since passenger comfort is number 1 to us. Once again sorry for the uncomfortable feeling on the touchdown into MIA"




or something along those lines but what is a "bad or hard landing?"


3 5 0

 

[Floyd94]

Upgrade time is about 3 years. Is this acceptable?

Is this what they are telling you people??

 

[Capt. Caucasian]

what would you say to a Pax who complained about the landing?

Either say nothing or say "sorry" and let that be the end of it.

 

[Dave Benjamin]

What would you say to a pax who complained about a bad landing?

What are some things you would do to provide good customer service?

Upgrade time is about 3 years. Is this acceptable?

TS over destination airport. WWYD? Multi choice. 1)TO and assume TS will move. 2)contact dispatch 3)cancel flight 4)delay flight (something like that)

i think that's about it

1. Avoid longwinded explanation and stick to brief apology. If the customer is shaken up (fearful flyer) you might want a CSR to meet the aircraft.

2. Customer service? Make nice PA's and keep the pax in the loop if there are any delays. Do what you can to provide a smooth flight. If a wheelchair hasn't shown up go back and talk to the person stuck waiting. Make sure you keep your FA happy so she keeps the pax happy. Remember the folks in the back are what provide you with a paycheck. Don't taxi like Mario Andretti.

3. Upgrade in 3 years? Sounds great.

4. Make sure you have enough fuel so that you have some options if the TS is still at the destination.

 

[joelo88]

3 years is brutal and its probably more like 5

 

[Ben Franklin]

What would you say to a pax who complained about a bad landing?

What are some things you would do to provide good customer service?

Upgrade time is about 3 years. Is this acceptable?

TS over destination airport. WWYD? Multi choice. 1)TO and assume TS will move. 2)contact dispatch 3)cancel flight 4)delay flight (something like that)

i think that's about it

1. It wasn't my fault, it was the asphalt.

2. call in sick and let an eager reserve pilot fly the trip.

3. I'm already a Captain, pull up the ladder!

4. Cancel the flight, put on the wetsuit and go to the P-club and get fu(ked up.

Sincerely,

B. Franklin

 

[Anais Nin]

1. It wasn't my fault, it was the asphalt.

2. call in sick and let an eager reserve pilot fly the trip.

3. I'm already a Captain, pull up the ladder!

4. Cancel the flight, put on the wetsuit and go to the P-club and get fu(ked up.

Sincerely,

B. Franklin

Spoken like a true XJet pilot. Whatta hack organization

 

[T-Gates]

Spoken like a true XJet pilot. Whatta hack organization

Lighten up Francis, the guy made a funny.....

 

[Anais Nin]

Lighten up Francis, the guy made a funny.....

Oh, trust me, I used to fly for XJet. I know what he's saying. Actually, wait.......no one there has a sense of humor, so maybe I dont!

 

[rstev1955]

Anais Nin

Used to fly for them? Who do you work for now? Just curious.

 

[JJJ]

What would you say to a pax who complained about a bad landing?

Give me your credit card number and I see what I can do.

 

[Ben Franklin]

Spoken like a true XJet pilot. Whatta hack organization

Thanks for pointing that out.

If only XJT was hiring 40 guys a month, expanding routes, getting new airplanes and making some of the highest profits in the regional/national industry - just maybe if they were doing some of those things, it wouldn't be such a "hack organization" as you put it.


Sincerely,

B. Franklin

 

[superrav]

Phone Interview..

I just applied today with 1150/200. On the last page i was told to call a recuiter within 24 hours..so i did..and got asked the all so famous 4 questions..

My question is..

Is this standard for them to ask you to call...or is this something new they just started. Also have all you guys gotten the same page asked to call the recuiter?
thanks

 

[Cardinal]

Yeah, it's normal.

 

[Sphincter Boy]

Anais Nin

Used to fly for them? Who do you work for now? Just curious.

I would say traffic watch cause the C172 is the only thing he has flown.

I donno...did we still have open positions at XJET on this last perm bid for 172 pilots...since he's worked here and all.

 

[Nova]

Didn't you hear, the new 172XR's will be flying the new IAH - Boise service?