Snakum
How's your marmott?
- Joined
- Feb 21, 2002
- Posts
- 2,090
February 2nd I'm trying to leave from CLT with the wife for a long overdue vacation to Miami with the in-laws (mean-arsed Cubanos :laugh: ). My father-in-law is flying in from Mexico to MIA about the same time we were, he's nowhere to be found, mom-in-law is calling wifey every five minutes in a panic because we've found out our FO didn't make his commute and we don't know WHEN we're ever gonna make MIA either. Everyone's trippin.
A young FO who was deadheading to Chicago for his next trip is at the desk, fielding questions from angry passengers, and using his own cellphone to ask for permission to fly OUR flight so we can leave on time. I mean this kid is literally answering call-backs from scheduling while calmly explaining to angry pax what went wrong and that he's going to to try and make this happen. For at least 15 minutes this guy is doing a desk agent's job (even though a couple of them were RIGHT THERE ... standing around looking bored) with unbelievable calm and professionalism, and busting his butt to get himself rescheduled so we can get to MIA on time. Pretty awesome. He finally got the 'OK' and received a well-deserved standing ovation.
Some of you may say he shouldn't have done it, given what you have to put up with already and Eagle ought to be taught a lesson about staffing, or ask "Was he wearing his full uniform?" (he was ... hat, too), but I say ... "Props to the guy", I don't remember his name (if I did I'd write a letter to AE/AA), but he went WAY beyond the call to make an ERJ full of folks very happy that Saturday. imp:
I thought it was so cool that I forgave CLT rampers for not loading my bags and having to go back to MIA Saturday night and chase them down (they eventually came down on a US Air 737 ).
If you know this guy (Last name was 'somethingski') tell him my wife says the massage offer (she's an LMT) was for real.
A young FO who was deadheading to Chicago for his next trip is at the desk, fielding questions from angry passengers, and using his own cellphone to ask for permission to fly OUR flight so we can leave on time. I mean this kid is literally answering call-backs from scheduling while calmly explaining to angry pax what went wrong and that he's going to to try and make this happen. For at least 15 minutes this guy is doing a desk agent's job (even though a couple of them were RIGHT THERE ... standing around looking bored) with unbelievable calm and professionalism, and busting his butt to get himself rescheduled so we can get to MIA on time. Pretty awesome. He finally got the 'OK' and received a well-deserved standing ovation.
Some of you may say he shouldn't have done it, given what you have to put up with already and Eagle ought to be taught a lesson about staffing, or ask "Was he wearing his full uniform?" (he was ... hat, too), but I say ... "Props to the guy", I don't remember his name (if I did I'd write a letter to AE/AA), but he went WAY beyond the call to make an ERJ full of folks very happy that Saturday. imp:
I thought it was so cool that I forgave CLT rampers for not loading my bags and having to go back to MIA Saturday night and chase them down (they eventually came down on a US Air 737 ).
If you know this guy (Last name was 'somethingski') tell him my wife says the massage offer (she's an LMT) was for real.