Delta needs some damage control

[jarhead]

Sleepy

"rules are rules"

You just keep repeating that mantra when you're in the unemployment line, 'cause all your customers left you, and your carrier furloughed you or went out of business.

"rules are rules....rules are rules....rules are rules"

To he11 with the customer. "rules are rules"

 

[Slug]

don't want to get into it

1. TonyC was being ganged up on by a few Delta folks. That was just an observation and that he wasn't going to catch a break.

2. 100% of the passengers will not get treated perfect 100% of the time - I'll admit it.

3. However, you will never see a SWA employee stand behind a piece of glass and make faces at a customer who was unfortunately left behind. (thier fault or not)

4. Sleepy, we close the flight out less than 5 minutes prior to push. I get the weights and load sheet usually at 1-2 minutes prior. What are ya'll doing that requires 15 minutes of closing out?

5. Airline is a TV show that shows the bad/extreme side of this business. I regret that SWA got involved because of the one sidedness of it. Sure we've seen people say I'll never be back - fine, the way some of the a-holes acted we don't want them back. 99.9% of the time the customers are happy and the employees are doing everything to make it better. General, I can't believe you watch airline.

6. My whole intent was to stop the roundabout arguement TonyC was engaged in with several less than biased posters.


Slug

 

[TonyC]

Re: Tony C

TonyC

Dude, you've stepped in a Delta/Comair schitpile. Back off and don't worry with them. If they want to treat their customers that way let them; the customers will apply Darwin's theories and those with crappy customer service with go the way of the dodo.

I'm prone to take your advice, Slug.

What Albie said... and what jarhead said...

Y'all go ahead and treat your customers any way ya feel like... I won't ask ya ta not whine when the customers leave, cuz' I know ya will anyhow. I'll just keep a fresh set a' ear plugs nearby.

 

[General Lee]

Slug,

Sure I watched the show, and it usually has the same theme (passengers who are drunk or pi$$ed at the gate agents)--so I stopped. I am sure that happens at all airlines--not just DCI. But, we got caught because the guy was a national sindicated writer......I am sure Southwest has probably pi$$ed off many people (like on the show), but not all can write about it to a national audience. I agree that if the DCI gate agents made faces or were overly rude--I would can their butts quick. I am sure they have been talked to regardless, and I bet there was some sort of news coverage in South Bend---which made it worse for them. Good.

Bye Bye--General Lee


PS--I was walking in the C Concourse one day in ATL (during a 3 hour sit--to get Wendy's) and I saw a passenger CHOKING an ASA gate agent. I ran over and someone else got the person to let go and the cops were called. I tend to think that SOMETIMES it really is the employee's fault---and other times I wonder if the passenger had been drinking and got ticked off for a usually understandable problem---like maintenance....

 

[sleepy]

Re: don't want to get into it

1. TonyC was being ganged up on by a few Delta folks. That was just an observation and that he wasn't going to catch a break.

2. 100% of the passengers will not get treated perfect 100% of the time - I'll admit it.

3. However, you will never see a SWA employee stand behind a piece of glass and make faces at a customer who was unfortunately left behind. (thier fault or not)

4. Sleepy, we close the flight out less than 5 minutes prior to push. I get the weights and load sheet usually at 1-2 minutes prior. What are ya'll doing that requires 15 minutes of closing out?

5. Airline is a TV show that shows the bad/extreme side of this business. I regret that SWA got involved because of the one sidedness of it. Sure we've seen people say I'll never be back - fine, the way some of the a-holes acted we don't want them back. 99.9% of the time the customers are happy and the employees are doing everything to make it better. General, I can't believe you watch airline.

6. My whole intent was to stop the roundabout arguement TonyC was engaged in with several less than biased posters.


Slug

We have quite a few morons working at the gate and on the ramp. That is our biggest problem at ASA. I could tell you some stories, but .....

 

[ATR-DRIVR]

Oh man, don't even get me started on that one.........

 

[~~~^~~~]

If she flew on Delta even a parked aircraft would frighten her. I can never tell if they are taxiing or the earth is just rotating..

No Kidding! But then again, if you were making 68% more than the industry average you would try to stretch that b l o c k t i m e just as long as you could.

On most airplanes the take off check below the line is two switches and probably just the light on Delta's jets, but, it sure takes a long time to throw that switch....

 

[~~~^~~~]

Re: don't want to get into it

3. However, you will never see a SWA employee stand behind a piece of glass and make faces at a customer who was unfortunately left behind. (thier fault or not)

How do you know if a Delta employee is making faces at you? Here at ASA, I don't remember looks being part of the qualifications, but you better sure as heck have a 1/2 inch gap between your neame tag and your wings.

My FO, who quit for a Corporate job that pays twice as much, turned in his notice and was told to shave his sideburns - er' he doesn't work here anymore! Hello ELVIS!

 

[~~~^~~~]

Tony C.,

I agree that there needs to be more oversight perhaps, but in some cases you get what you pay for. At Ruth's, steaks are more expensive, and the waiters are paid more in tips--so they are more responsive to your needs as a customer. They want larger tips from you. When you go to McDonalds---the person behind the counter probably doesn't care as much. That may not be entirely true in the airline industry---we have very bright people that start off in those low paying jobs to get the experience needed to move up----but that may not be the case with gate agents, etc....who may not have the incentives to be nice all of the time. Bye Bye--General Lee

But, you want them to take paycuts to offset your 68% higher than industry standard pay?

General speak with forked tongue.

 

[canyonblue]

No Kidding! But then again, if you were making 68% more than the industry average you would try to stretch that b l o c k t i m e just as long as you could.

Yea why not. Who cares about getting the passengers there on time anyway. If I take my car to get worked on I would expect it to take a reasonable amount of time. If they kept it 2 days just so some idiot could say he worked on it for 12 hours I would never go back there again.

 

[canyonblue]

I am sure Southwest has probably pi$$ed off many people (like on the show), but not all can write about it to a national audience.

From a government web site:

Southwest Airlines is consistently the airline with the lowest customer complaint rate in the industry (0.33 per 100,000 passengers in 2002 compared to an industry rate of 1.22 per 100,000 passengers).

 

[General Lee]

There goes FINS again, wanting us to bring our pay scales way down so he can get more 70 seaters for himself. I think you speak with a forked tounge my friend. Your intentions are not holy whatsoever. I have already stated that most of us would give them around 20% right now---saving them millions right now--versus waiting 2 more years. Why would anyone want to bring down wages unless he/she has alterior motives? What is in it for you Fins? Oh yeah, you want to keep your job as long as you can until you get on with Airtran..... Come on bud----I have said we are willing to negotiate right now---door is still open. No forked tongue in my mouth....

Bye Bye----General Lee

 

[General Lee]

Canyonblue,

But on the show, one out of every two customers seems to hate you guys. That makes it seem like 50%---to the average A&E viewer......Why are they always showing the gate agents deal with drunks, stinky people, over weight people who need to buy an extra seat....??

Bye Bye--General Lee

 

[jarhead]

General Lee

It would make for a pretty boring show if all it did was to show normal, everyday people, with no issues, and no problems, go flying on SWA. How many people will watch a program about all the cats that don't get stuck in a tree?

 

[canyonblue]

People don't tune in for happy travel experiences. That would not sell the show. Of course out of a possible 380,000 passengers a day you are bound to find some one that is not happy with SWA. I just believe that the way we handle it is by far better than the rest of the industry. And since pay is usally brought up on this board lets look at CSA pay (top out) in this industry:

Delta..............$22.00/hr
United............$21.66/hr
Northwest......$21.34/hr
Continental....$21.16/hr
Southwest.....$20.66/hr
USairways......$20.56/hr
JetBlue...........$19.45/hr
Alaska............$19.36/hr
American........$17.65/hr
Americawest..$12.39/hr

 

[General Lee]

Canyonblue,

I think costs need to come down across the board at Delta--from management, to pilots, to everyone else. What the percentage cut would be is not up to me---even a small percentage might help. But, I also think the pilots and management should give up the highest percentage---like 20% (which is a lot) for us.

Bye Bye--General Lee

 

[canyonblue]

Well General like on the Greed thread I AGREE with you. It is your money and you derserve to know where it may be spent. We all pay taxes but where doe all of it go? We would crap our pants if we saw some of the programs that this government wastes it on. No, actually I am with you on this one. Don't give up one cent until you find out the game plan and just what is your money going into. Greedy? No, just dang smart

 

[General Lee]

Canyonblue,

I think that may be the FIRST time ever you actually agreed with me. I am not trying to be a bad guy here on this forum, I just give my opinions----right or wrong. Take care and I am just razzing you about the "Airline" TV show.....

Bye Bye--General Lee

 

[canyonblue]

When it come to a pilots paycheck to me there is no "too much". I have heard that an accident would cost SWA $1.5 Billion. With the pilot being the factor in many accidents, not all, exactly what is it worth to the company to save $1.5B? There are not many groups at SWA that can screw up and cost the company $1.5B. Ok maybe management, but it seems when that happens no one gets killed. Or should they?

 

[MetroSheriff]

When it come to a pilots paycheck to me there is no "too much". I have heard that an accident would cost SWA $1.5 Billion. With the pilot being the factor in many accidents, not all, exactly what is it worth to the company to save $1.5B? There are not many groups at SWA that can screw up and cost the company $1.5B. Ok maybe management, but it seems when that happens no one gets killed. Or should they?

Unfortunately, high pay rates do not guarantee that we won't screw up. The same goes for management. They get paid the most and they are the most incompetant group of bubbling idiots one could imagine.