Delta 800-221-1212

[Ben Dover]

Did Delta outsource their reservation number to some third world country? I had to call a couple times yesterday and not only was it difficult understanding each person, but the information I received wasn't correct.

(note to self: when my company goes into bankruptcy, saving a few pennies by cutting back on service might not be a good idea)

 

[CCDiscoB]

When they connect me to India I just hang up. I can't deal. I can't stand that computer that asks questions either. But what can you do?

 

[9rj9]

just....

fly someone else.

 

[Captain4242]

It was India a few years ago; "60 minutes" did an article on the whole outsources thing. Amazing how many big companies resorted to giving jobs overseas.

 

[Spooky 1]

fly someone else.

I'll second that. Which VP got a huge bonus from that idea anyway? Stupid, just plain stupid.

 

[habubuaza]

Did Delta outsource their reservation number to some third world country? I had to call a couple times yesterday and not only was it difficult understanding each person, but the information I received wasn't correct.

(note to self: when my company goes into bankruptcy, saving a few pennies by cutting back on service might not be a good idea)

That isn't Delta's reservation number. That is PAN AM'S reservation number that Delta was able to swipe in the early 90's as part of the North Atlantic Ops/Shuttle deal for better recognition. Just had to add my $.02

 

[twabudman]

correct.....TWA number was 800-221-2000......
back when TWA/Pan Am were the rivals

 

[General Lee]

Not all of the calls go to India. Some are routed to DFW and SLC call centers. I guess it depends on the time of day. I have had some interesting conversations too with "George" in Mumbai.


Bye Bye--General Lee

 

[chperplt]

Not all of the calls go to India. Some are routed to DFW and SLC call centers. I guess it depends on the time of day. I have had some interesting conversations too with "George" in Mumbai.


Bye Bye--General Lee

Everytime I use to call, I would get "Sam."

 

[Thedude]

So, what can I do to increase the odds that I get someone in the US.
And no, I don't want to rent a car.....what part of non-rev do you not understand....!!!!