And yes, the Q400 is a poorly designed piece of crap. Bombardier didn't take the time to work through the bugs and their support has been dismal since day one. At Horizon, we had to come up with fixes on a lot of bugs by ourselves, and we then told Bombardier so they could incorporate them into the production line. A bit backwards, no? The most recent group of airplanes we've taken delivery of were supposed to incorporate a lot of new fixes, but they've been just as bad as the old ones, simply with new bugs. Besides all the little annoying things, we've had two major issues with the engines that caused several engine failure & smoke in the cabin incidents and resulted in major inspection/replacement programs that kept significant portions of our fleet out of service for weeks.
Keep in mind that we have good, well-trained maintenance with six years of experience on the airplane, and our reliability numbers still aren't that great. Colgan is going to have a whole lot of fun at first, I think.