Customer Service through Performance

[mtsupilot376]

J.D. Power and Associates studies show 70% of passenger satisfaction is driven by parts of travel other than ticket cost.

If on-time performance is part of what drives customer satisfaction, and every division contributes to being on time, what most often impacts your ability to meet D:0 and/or A:14 in the ExpressJet operation?

D:0 = Departing within zero minutes of schedule
A:14 = Arriving within 15 minutes of schedule

 

[RJLoser]

Whaaaa?

 

[Freebrd]

I put down it's all our fault, the pilots, I mean who else could be responsible for needing that nuisance fuel, last minute boarding cause a pilot wants them on, that windshield that we should be cleaning ourselves, bothering dispatch cause, gee, we need an alternate.....

Anyone else want to pile on?

 

[COOPERVANE]

late completion of, well.........everything.