CEO: "We owe the passenger nothing."

[stupidpilot]

And they delivered on their end of the contract. Thus no, they don't owe the customer anything else beyond the agreed-upon transportation.

Did you read the article?

Oops! I guess I misread it. I interpreted it that he meant that he owed no customer anything at all. I guess I can understand his point of view.

 

[Shrek]

I actually agree with the CEO.

I ALWAYS agree with Dave Mustain

 

[jmreii]

Spirit CEO's email to Reply All:



http://www.msnbc.msn.com/id/19353980/

Real moral of the story? Before you send any email to any body, consider what it might look like in the newspaper the next day.

If he feels that way about his customers, he also feels that way about his employees as well. I know who not to buy a ticket on.

 

[Jonny Sacko]

He's fighting FOR his company, hence his employees. What's better, treating employees excellent, as you're closing the doors, cause you don't want to hurt the customers feelings? We just saw that with that nightmare "Independence Air", bring everyone down as they RAM the company into the ground, to benefit the managers! CRAP!!

 

[Shrek]

If he feels that way about his customers, he also feels that way about his employees as well. I know who not to buy a ticket on.

Then don't

 

[LJDRVR]

Another fine specimen of AMR-educated, arrogant management involving himself in issues his subordinates should be handling, and screwing things up big-time in the process.

What a moron.