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ASA reserve required domicile rest

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I agree that the above is the correct chain of command, but calling PD serves two purposes. He usually gets results quicker, and he logs the data so the union has ammo to pressure the company to fix whatever problems people are calling about.

And honestly, I wouldn't want to bother the chief pilot on call for anything other than serious stuff. PD, on the other hand, loves getting calls.

My experience: PD gets faster results if you are in the right on scheduling issues. No disrespect to the Chiefs, but they don't know the contract any better than the average pilot and usually take too long to resolve the issue. PD knows the contract and when I have been wronged 4 or 5 times in the last 14 months, he has rectified the issue within minutes. But, on a couple occasions, my interpretation was in error, and he explained to me why.

I would only contact a Chief if I was going to have to file a grievance--because that step is required. So far, a grievance has not been required.
 

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