All,
Just had the phone interview yesterday. Here's what I remember:
1. Tell me everything you know about NetJets
2. Tell me about yourself and why you want to fly with NetJets
3. Tell me how you define "elite service"
4. Let's say that the owner comes on board in a really lousy mood and starts blaming you for things. How would you handle it?
5. Do you have any questions for us?
My interviewer said that safety is #1, but customer service is a close 2nd. She also said that commercial pilots, who spend a lot of time behind the locked cockpit door, find challenges in the customer service model of NetJets, where they are on the front lines and have to prep/cater/clean/and interact directly with the customer.
She said the time goal for the interview was 20-30 minutes. Like others have expressed with the previous phone interview, this experience was meant to see whether a real interview was warranted. She said I will learn something in about 3 weeks.
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