Anyone had the latest NJ phoneinterview yet?

[DAS at 10/250]

All,
She also said that commercial pilots, who spend a lot of time behind the locked cockpit door, find challenges in the customer service model of NetJets, where they are on the front lines and have to prep/cater/clean/and interact directly with the customer.


Barney

Absolutely. However, we have a lot of former 121 guys/gals here and the majority of them successfully made the transition and do a wonderful job for our owners.

We do still have a few carryovers from the "fog a mirror" days of hiring and these guys still don't get what it is that we provide. They also won't hesitate to screw the next crew over either. Piles of Jepps undone, empty galley, and a nasty airplane.

But it is the person they are looking at and not the background. Come in with a good attitude and a focus on safety and customer service and you should do well. We'll even try to wash the 121 stink off of you.

 

[dingo222]

got the e-mail also. Any changes from the previous gouge?

 

[badgerdog]

Thanks to all who have posted info about the phone interview. I have one tomorrow morning. I will post if there is any new information.

 

[mt2]

Barney's questions are still valid. Also:

What would your friends and colleagues say about you if asked?

How would you handle customer service someone is not happy about a situation?

I was also asked about my customer service experience from a previous, non-aviation job.

Overall a good experience and I'm hoping to get an invite to Columbus.

 

[BeeFCaKe]

Thanks to all who have posted info about the phone interview. I have one tomorrow morning. I will post if there is any new information.

So how did it go? Were you able to guage if you did well or not???


The waiting begins!


-CaKe

 

[AJE]

Had a phone interview today as well, all the same ?'s as above, same 2-3 weeks to hear back.
Good Luck!

 

[NCherches]

Guess I should get a phone...

 

[BeeFCaKe]

Guess I should get a phone...

Why bother? You've made it this far!

 

[Abbey]

All,
Just had the phone interview yesterday. Here's what I remember:
1. Tell me everything you know about NetJets
2. Tell me about yourself and why you want to fly with NetJets
3. Tell me how you define "elite service"
4. Let's say that the owner comes on board in a really lousy mood and starts blaming you for things. How would you handle it?
5. Do you have any questions for us?
My interviewer said that safety is #1, but customer service is a close 2nd. She also said that commercial pilots, who spend a lot of time behind the locked cockpit door, find challenges in the customer service model of NetJets, where they are on the front lines and have to prep/cater/clean/and interact directly with the customer.

She said the time goal for the interview was 20-30 minutes. Like others have expressed with the previous phone interview, this experience was meant to see whether a real interview was warranted. She said I will learn something in about 3 weeks.

Hope this helps...
Barney

You're interviewer needs a little reminder that yes, we do need to provide excellent service, but as pro pilots, safety and compliance comes first and should never finish anywhere close to customer service.

At least that was the reminder I received from the Asst. Dir. of Flt Ops.

 

[sea6t]

Had a phone interview today as well, all the same ?'s as above, same 2-3 weeks to hear back.
Good Luck!

2-3 weeks to hear back? did they say phone call, letter, or email? did they give you any time frame for the time between when you hear back and when you get in for an interview?

From other threads, it seems to be taking a couple of months to get a class after the interview.

I just got the phone interview email, and I am trying to guage the possible timeframe of it all...

thanks!