For all you Flight Options folks --- Here is more great reading from Management by Trust.
"Compensation is the most important trust-building tool a manager has." pg 71
"Recognize that employees are the foundation of a service company." pg 47
"Behave in a way that seems arbitrary or inconsistent and you can practically see the walls of defensiveness go up before your eyes" pg 54
More to follow.......
"Compensation is the most important trust-building tool a manager has." pg 71
"Recognize that employees are the foundation of a service company." pg 47
"Behave in a way that seems arbitrary or inconsistent and you can practically see the walls of defensiveness go up before your eyes" pg 54
More to follow.......