Airnet's customer service is terrible

[icefr8dawg]

I was on the phone for an ungodly amount of time this evening trying to get a part for our Falcon flown up from RDU to TEB. The customer service guy that I spoke with went through a whole process to get a driver, get it on the plane, price, pick it up at TEB, etc. It took maybe 15-20 minutes. Then, at the end of the call when I'm all ready to sign on the dotted line he says wait, you're a new customer? Yea I say. Well we can't fly your five pound fuel servo thingy because we only fly one pound pieces for new clients. WTF?!?!?! If this is the way the sales department gets new "express" business it's no wonder that the place still survives predominantly on bank work. Dude, we were willing to pay major bank to get our plane in the air tomorrow. Why would they try to turn down work like this? If I didn't already know that Airnet has ops at RDU and TEB we would have immediately chartered something from up here (TEB) to get the part moved.

What happened to being able to call someone in the system and get work moved by 4am like you used to be able to do? No offense to those flying there but...?

 

[Starcheck]

Talk to the TSA, they set the requirements for the first time customers until they're verified. I'm suprised the CS rep even said a one pound was acceptable.

 

[icefr8dawg]

I wish he would have explained that from the begining, I would have dug up an old company name or two...

 

[Wankel7]

We have charter Falcons if you ever need something again...we will get it done

800-771-5387

Wankel

 

[flyin4pennies]

Too bad FLYI isn't still runnin'
You could have flown down to RDU and back, last minute, for $49 and picked up your part personally


Never mind, just realized what time you posted this

 

[uscpilot]

Too bad FLYI isn't still runnin'
You could have flown down to RDU and back, last minute, for $49 and picked up your part personally


Never mind, just realized what time you posted this

Yeah well there would have been plenty of room, take all the parts you want. I remember like a year ago jumpseating on them out of GSO. That plane was empty, only two revenue pax and three (including myself) nonrevs.
WDR11

 

[rubicon789]

Talk to the TSA, they set the requirements for the first time customers until they're verified. I'm suprised the CS rep even said a one pound was acceptable.

Sorry we couldn't help you icefr8dawg, but the TSA thingy makes perfect sense if it's true. Unfortunatly, this is what the aviation world has come too.

 

[starchkr]

What a load of crap...way to lose another customer there Airnet...that always ticked me off so much when we would bring up new shipping ideas and they would be turned down. In all reality, i don't think the TSA has crap to do with the weights, it sounds more like an Airnet rule that will prevent them from ever getting new customers. You think i'm full of crap for saying that...hmmmmm..let's think, i can go to the Post Office and send a package that weighs 30 pounds and they never need to "verify" who i am, I can do the same with UPS and FedEx, heck I can even go to the other airlines and ship something without having to be verified...so tell me where does the TSA come into play there? Again, sounds just like Airnet, never willing to accept the new freight which could lead to even more new freight...seems like old Joe just wants to keep it a check hauling operation until it runs out of steam...I mean he!!, he still gets his money if something bad happens to Airnet.

 

[FastestPA31Ever]

What a load of crap...way to lose another customer there Airnet...that always ticked me off so much when we would bring up new shipping ideas and they would be turned down. In all reality, i don't think the TSA has crap to do with the weights, it sounds more like an Airnet rule that will prevent them from ever getting new customers. You think i'm full of crap for saying that...hmmmmm..let's think, i can go to the Post Office and send a package that weighs 30 pounds and they never need to "verify" who i am, I can do the same with UPS and FedEx, heck I can even go to the other airlines and ship something without having to be verified...so tell me where does the TSA come into play there? Again, sounds just like Airnet, never willing to accept the new freight which could lead to even more new freight...seems like old Joe just wants to keep it a check hauling operation until it runs out of steam...I mean he!!, he still gets his money if something bad happens to Airnet.

Even Purvis agrees that you need to change your avatar and find your way over to the Majors forum.

 

[flyin4pennies]

Even Purvis agrees that you need to change your avatar and find your way over to the Majors forum.

They need to make a Low Life Carrier form.
Before all you LCC guys jump me you should know that I can say that now that my LCC is out of business

 

[starchkr]

I havn't found the best pic for my avatar yet...i have seen some nice ones, but not one that just stands out to me yet...soon grasshopper, soon. Also, i do spend a majority of my time on the Majors, but i still like Airnet, and i can't forget my roots...it's just sad to see that things will NEVER change there.

 

[USC328]

What?? I never agreed to that!! I'm on Starchkr's side. Afterall, I may need a recommendation in the future at Frontier. Hint, hint, brown nose etc. What up Starchkr?? How is training going?? I just realized, besides the actual ATP written and checkride, (which I can take at anytime now) I have the requirements for Frontier. Ohh well, I'm happy where I am at. Maybe in a few years. By then, maybe you'll be Captain and we can take Flip to Mexico together. Enjoy the extra leg room and that nifty tray for your laptop, magazines, WHOOPS, I mean Frontier issued reading material. See ya around DIA!!

Purvis

 

[starchkr]

Reading materials....I thought they told me it was for the flight atten....oh wait, i shouldn't go there. :laugh: just kidding....besides, you probably wouldn't know what i was talking about anyway.

As far as a rec...well, i don't have one for the next 11 months...gotta get through that infamous probationary period first. Training is going well, finished the FTD's yesterday and will be going to the sim starting tomorrow...although my partner and i got stuck with the United sims due to the fact that Simuflite has theirs backed up with the rest of our class and upgrades. Should be fun though...A LOT more things to do than flying freight, more callouts, and procedures that do not make much sense to me yet (soon hopefully). As far as the room...OH YEAH!!! No more neck aches, no more butt aches (from the seats, and get your minds out of the gutter), and seats that actually are easy on the back (they ALL recline!!).

 

[starcheck208]

i know it's too little too late, but spoke with wife who works customer service with airnet. She said if it ships on airnet flights it's all up to dispatch and if they have room on airnet flights. If there are no system flights and it goes on the airlines then they have the 1 pound rule outlined by the TSA for first time customers. I hope that clears anything up, even though we couldn't help out.

 

[Princedietrich]

Wow, it sure is nice to see just how much LOVE there is for the STarcheckers on this forum. Especially from someone who has our flagship lear for his avatar and is still able to rip the company a new one. Way to go folks.

 

[Princedietrich]

And as my esteemed colleagues have said, the TSA has got us by the short and curlies and is making life more difficult than it needs to be for us.

 

[starchkr]

Flagship huh?? That paint isn't bad (i still think the old paint job was better), but you can't help but laugh when you look at the JR "Flagship" paint...now that's bad! And yes, i can still rip them a new one...I spent many years there, and things apparently have not changed...ok, so i have only been gone for a month now, but still...I did it while i was there for some dumb things they did, so why can't i do it now for the same dumb things?

And as far as the TSA and the loading on their a/c goes, they could have put it on the planes, no doubt about that, it sounds like another customer service agent who has absolutely no clue as to what is really going on...and i know all starcheckers have run into that before! From my recollection, those a/c on the routes that the piece would have taken were NEVER "full" enough to bump an a/c part...unless you were shipping a flap or something of size like that.