For some reason the paperwork never seems to reach new hires in time. Just know when and were to show up and show up early in case they change the time. My wife who is a pilot for ACA as well had this happen to her. She was petrified when she showed up late but felt much better when about six peolpe showed up after her.
You should say "Fortunately, Dean Hess is no Kim MacDonald." Nothing against Kim but for starters he actually returns phone calls. He's one of about two people at HQ (the other being Shawn) who actually returns phone calls instead of letting them go into the black hole over there. My experience has been Dean is a stand up guy and doesnt take or give any bull. He's just got a job that has got him busier than a one legged man in a butt kicking contest.