Wafu39,
You should say "Fortunately, Dean Hess is no Kim MacDonald." Nothing against Kim but for starters he actually returns phone calls. He's one of about two people at HQ (the other being Shawn) who actually returns phone calls instead of letting them go into the black hole over there. My experience has been Dean is a stand up guy and doesnt take or give any bull. He's just got a job that has got him busier than a one legged man in a butt kicking contest.