or make the capt pay it for not doing something
Do the expressjet aircraft have airstairs or the jetway doors? If they don't have airstairs (and those rj's don't have slides, mind you) then the crew NEEDS help from the ground. Period. At what point do you start risking broken ankles, CAPTAINS?
Bad situation with an undesireable outcome, no doubt, but lets not monday morning quarterback this crew.
One unfortunate result of this incident is you maybe on your own if you offline divert. What had been basically a gentleman's agreement to help each other will be to risky if it could end up with a 75000$ fine.