......Much of the communication that's purportedly from management has been shown to have actually originated with Ford & Harrison...........
That's only partially true. The scumbags at F & H work hand in hand with public relations firms like
Golin Harris et al. Here's a sample of the sort of work they do:
International Shipping Company - Labor Negotiations
Situation
An international shipping company faced a major labor dispute. Contract negotiations between the company and
the Airline Pilots Association (ALPA) were grid locked. The ALPA planned to strike during the critical holiday
season, which would seriously impact the company’s operations and lead to a significant loss of revenue.
Strategy
Our team employed Personal Values Profiles® (PVP), a proprietary qualitative technique,
to gain in-depth knowledge of the pilots’ sentiment and viewpoint – and to identify areas
where effective communication could lead to a favorable conclusion to the contract
negotiations. After a series of pilot interviews, the team identified a key finding: the
pilots were not united. In fact, there was a group of pro-company pilots, who sought to
undermine serious contract talks.
Tactics/Results
Based on that key finding and other valuable information, we identified a senior
executive with extensive piloting experience to act as the key communicator, delivering
corporate messages to the pilots. We also arranged several meetings with pilots,
fostering an informal environment, enabling executives to spend time listening to pilot
grievances and share their thoughts about the direction of the company. This setting
also allowed pro-company pilots to speak out and influence certain key ALPA members.
Our results proved the success of the PVP® strategy. Pro-company pilots won the support of other pilots and
spurred an anti-union sentiment. ALPA withdrew its plan to strike and a favorable contract was negotiated.
