JD Power airline ratings

[737 Pylt]

http://www.jdpower.com/util/ratings/results.aspx?study_id=120&vertical=Travel&v1=Network


Looks like LCC has a lot of work to do!:laugh:
I wonder how that 3 star they scored on flight reservations will play out now that they've ruined countless spring break vacations etc......:laugh:

737

 

[FDJ2]

Wow!!!!! Talk about a tale of two airlines. Here's the snap shot comparison by JD Powers.

Overall Satisfaction: DAL 5 stars, LCC 2

Flight Crew: DAL 5 Star, LCC 2

Reservastion/Scheduling: DAL 5 Star, LCC 3

Aircraft Interiors: DAL 5 Stars, LCC 2

In flight Amenities: DAL 5 stars, LCC 2

Check In: DAL 4 Stars, LCC 2

Once Parker sobers up, he'll have some work to do to get LCC's service anywhere near industry standard, let alone on par with DAL's.

 

[dtfl]

Question - how did our interiors get a 5? Have we remodeled all the AC?
Flight crew get 5? thats cool.....sound slike folks are going out of their way to make the pax feel at home. They must not hear the bitching about the young guys Silos being larger ;-)

Why the 5 on in-flight amenities?

 

[Murphy]

I've jumpseated on Delta, American, and LCC. For customer service I would rank it Delta, LCC, and American. For jumpseater friendly, I would rate it American, LCC, Delta but I work for AirTran and understand why I get the less than warm welcome from the Delta pilot crews but their FAs have always been wonderful.

 

[General Lee]

I've jumpseated on Delta, American, and LCC. For customer service I would rank it Delta, LCC, and American. For jumpseater friendly, I would rate it American, LCC, Delta but I work for AirTran and understand why I get the less than warm welcome from the Delta pilot crews but their FAs have always been wonderful.

I have never seen an Airtran pilot treated poorly, and if it does happen to you I hope you report it. If there are first class seats open, I always try to work it with the captain and stews to try to get the jumpseater that seat.


Bye Bye--General Lee

 

[Cheeta]

Check out JetBlue!

 

[Ohh Porterhouse]

Is that before or after their JFK meltdown two weeks ago??? Definetely before.

 

[REK]

Jetblue ranking high not really a suprise with the amenities and all. Wonder how they will rank next year with their problems so far this year.

 

[UpNDownGuy]

I jump on Delta quite a bit, and I agree with most of their high rating. One notable high point is the flight crews...the pilots are absolutely fantastic to jumpseaters, really going out of their way to make me feel welcome.

One point I do disagree with is the check-in rating. I assume the high rating was due to places like ATL and LAX being pretty good. No one who has ever checked in at JFK on a weekday morning would give DL anything but a zero. I just rode on DL the other day out of JFK. I allowed well over an hour to check-in, so I wasn't stressed about the slow procedure, but it was nearly a riot from the folks behind me. I timed it this trip, and it was exactly 12:36 from the time I became #1 in line until I was motioned to check-in. I thought the guy behind me was going to stroke out.

Every weekday morning, it's the same 7 or 8 women who run the check-in counter. They are deliberately slow, openly hostile to everyone, and couldn't care less if the passengers make their flights. How do they keep their jobs? There are always last-minute runnerss caused by these women's incompetance, every single morning. Once you get past them, everything is grand. Everyone from the TSA to gate agents to pilots are incredibly nice.

It's really too bad that one section of the employee group can spoil the whole trip for a passenger, especially since all the other groups are obviously trying so hard to make the trip great. JFK is the only place I have encountered this attitude with DL, and only while checking in...

Maybe a DL pilot would have some insight here. Did they take a more severe paycut than other employees or something?

 

[1st Rate]

Not surprising that US Airways was last--I'm sure Daquirie Dougie loves that!!

 

[Wiskey Driver]

http://www.jdpower.com/util/ratings/results.aspx?study_id=120&vertical=Travel&v1=Network


Looks like LCC has a lot of work to do!:laugh:
I wonder how that 3 star they scored on flight reservations will play out now that they've ruined countless spring break vacations etc......:laugh:

737

While I am, sure you would like to get some real value and or mileage out of this however if you do some quick research you may find that air carriers in BK have a history of having the best service of all other carriers who are not.

In short, service is all you have left.

WD.

 

[737 Pylt]

While I am, sure you would like to get some real value and or mileage out of this however if you do some quick research you may find that air carriers in BK have a history of having the best service of all other carriers who are not.

In short, service is all you have left.

WD.

Then I pity LCC. After a stellar year, you're about to hit the preverbial "brick wall." How goes contract negotiations??
I hear Daquari Doug is playing "hardball" (I'm sure you like that) with you guys.

737

 

[Wiskey Driver]

Then I pity LCC. After a stellar year, you're about to hit the preverbial "brick wall." How goes contract negotiations??
I hear Daquari Doug is playing "hardball" (I'm sure you like that) with you guys.

737

That's just it 737, we are not holding hands with MGT and don't only a certain unnamed pilot group does that:bomb: uke: Contract talks produce poor service, it's a necessary byproduct!! When your turn comes in a few years I WILL BE ON YOUR PICKET LINES WITH YOU! I don't, no check that WE DON'T hold hands with management and sing kumbyah:angryfire

WD.

 

[FDJ2]

In short, service is all you have left.

WD.

Ahem, this is a "service" industry. Service is everything, not the "only thing left."

With an attitude like yours, no wonder LCC receives such poor marks from JD Powers.:smash:

 

[Wiskey Driver]

Ahem, this is a "service" industry. Service is everything, not the "only thing left."

With an attitude like yours, no wonder LCC receives such poor marks from JD Powers.:smash:

See above brother!!!

WD.

 

[Bdfg1]

Then I pity LCC. After a stellar year, you're about to hit the preverbial "brick wall." How goes contract negotiations??
I hear Daquari Doug is playing "hardball" (I'm sure you like that) with you guys.

737

CHA CHING!!!:laugh: :laugh: :laugh:

 

[FDJ2]

See above brother!!!

WD.

We simultaneously posted.

 

[twad]

Did I miss something?

I have read all the posts on this thread and I have to say I am surprised that no one has mentioned the fact the Continental took top honors. I think this is our 6th or 7th J.D Power award. Go team! Glad to hear Delta is doing well also. Lets hope we can keep the positive vibes coming.

 

[Wiskey Driver]

I have read all the posts on this thread and I have to say I am surprised that no one has mentioned the fact the Continental took top honors. I think this is our 6th or 7th J.D Power award. Go team! Glad to hear Delta is doing well also. Lets hope we can keep the positive vibes coming.

GET OFF THIS THREAD!!!!


Just kidding, congrats to you and the entire cal team.

WD.

 

[Heavy Set]

GET OFF THIS THREAD!!!!


Just kidding, congrats to you and the entire cal team.

WD.

My friend just traveled on USAir through DCA today and said it was a complete mess. The reservation systems were failing, and people were missing their flights. He said it was CHAOS. I think your ranking just went to the bottom. I hope you guys can make it back someday.

 

[Wiskey Driver]

My friend just traveled on USAir through DCA today and said it was a complete mess. The reservation systems were failing, and people were missing their flights. He said it was CHAOS. I think your ranking just went to the bottom. I hope you guys can make it back someday.

I know and this is why we (pilots) were against it. This is a mess but hopefully it will be cleared up soon.

WD.

 

[Flys4Fun]

My friend just traveled on USAir through DCA today and said it was a complete mess. The reservation systems were failing, and people were missing their flights. He said it was CHAOS. I think your ranking just went to the bottom. I hope you guys can make it back someday.

Some of the problems are with the US East gate agents and their personalities. Realize that they've been using Sabre for the last 20+ years and now they have to use QIK/Shares. A lot of the time the reservation system isn't "failing" per se, they just don't completely know what they're doing yet and would rather blame the computer system than their own ignorance. I say ignorance because yes, its true, they had a 3 day training class on how to do everything.

 

[Occam's Razor]

"JD Power"?

The only "rankings" that matter are the display order on the web pages of Expedia, Orbitz, and Travelocity (et al).

If your fares and timetable are on the first page for Uncle Jed and Granny...the Clampetts will buy a ticket on your airline.

Does any sober person think this conversation actually takes place:

Him: "Hon...I'm ready to book our flight to your mother's. Should we buy this $89 fare on American?"
Her: "No way! JD Power ranks Continental much higher than American! I think we should pay the extra $50 bucks!"

You can insert any airline names you choose. As long as airliners aren't plummeting to Earth, the consumer will be driven by two factors only: Cost and Convienence.

 

[tomgoodman]

Deja vu all over again

You can insert any airline names you choose. As long as airliners aren't plummeting to Earth, the consumer will be driven by two factors only: Cost and Convienence.

Occam,

Bob Crandall of AMR made this same point in an interview many years ago. He noted that customers whine for better service and amenities, and say they are willing to pay for them. But when "Generous Bob" (as he called himself) takes up their offer, he sees them book away to a cheaper competitor. The only exceptions would be expense-account travellers whose ticket is being paid for by someone else, and frequent-flier mile collectors.
Most passengers are slow learners and fast forgetters.