United leaves passengers....

[9rj9]

Feb. 20 (UPI) -- News of a U.S. airline stranding passengers in Cheyenne, Wyo., two months ago emerged in a USA Today report Tuesday involving United Airlines.

On the heels of mass strandings last week by the JetBlue airline, the newspaper reported how 110 passengers from two United Express flights were diverted to Cheyenne on Dec. 20 when snow closed the Denver airport.

The next day, the passengers were stunned to see their planes take off with nobody aboard, rerouted to Kansas City and Indianapolis for other flights.

United spokeswoman Megan McCarthy said several factors led the jets to leave empty, but mostly because United had no personnel in Cheyenne, it couldn't draw up the mandatory list of passengers as required by government security screeners.

Buses arrived the next day to take passengers to Denver, but many of the passengers were unaware and made their own arrangements.

Originally, the airline only offered a $150 credit for a United ticket to those affected, but on Monday night announced it would pay the hotel and meal expenses of all the passengers left in Cheyenne, the newspaper said.

 

[Hvy]

United EXPRESS Leaves Passengers is the appropriate headline.

 

[rtmcfi]

United EXPRESS Leaves Passengers is the appropriate headline.

Almost.... Shuttle America, a subsidiary of Republic Airways (RJET) dba United Express Leaves Passengers is the appropriate headline. But, I am not sure it matters. I would be willing to bet that Shuttle didn't leave those pax without Untieds blessing.

 

[capt. megadeth]

Awwwww, maybe they should get a few million for their PTSD.

 

[TAWS]

Almost.... Shuttle America, a subsidiary of Republic Airways (RJET) dba United Express Leaves Passengers is the appropriate headline. But, I am not sure it matters. I would be willing to bet that Shuttle didn't leave those pax without Untieds blessing.

You know it!!

 

[GuppyWN]

Still says United on the side of the jet. Didn't we just go over this with the "Delta" flight in CLE?

It all perception.

Gup

 

[Rez O. Lewshun]

UAL could've flown them to ORD before repo-ing to IND....

 

[FlyUnited]

United EXPRESS says it all!

 

[TAWS]

United EXPRESS says it all!

You're right! The express carriers do whatever we want, UAL doesn't give a hoot what goes on over at the express division! We strand pax on a daily basis - sometimes just for laughs!! Boy, the looks on their faces as we push back without them!! You had to be there!

 

[Hvy]

You're right! The express carriers do whatever we want, UAL doesn't give a hoot what goes on over at the express division! We strand pax on a daily basis - sometimes just for laughs!! Boy, the looks on their faces as we push back without them!! You had to be there!

Hey, our management has trouble figuring out what is going on w/ the mainline flights 3 months after the fact. Do you really think that they have a clue what is going on w/ out Express carriers? If you do...you are giving them way too much credit.

 

[Tejas-Jet]

Hey, our management has trouble figuring out what is going on w/ the mainline flights 3 months after the fact. Do you really think that they have a clue what is going on w/ out Express carriers? If you do...you are giving them way too much credit.

WOW...just out of BK....is it really that bad over there?

Tejas

 

[MSNFlier]

Sue 'em...

I had not heard about this until yesterday when I saw the article in USA Today. Now, it was USA Today but, assuming for the moment that the article was substantially correct, I hope

someone sues the crap out of ual, shuttle, etc.,

for this outrageous behavior.

I imagine that if someone did, UAL, etc., would fold like a wet noodle because intelligent and savvy counsel for the passengers would be able to dig up some very interesting stuff on how UAL decided to sacrifice these passengers at the expense of what probably ended up being something like less than $50,000 in profit? THAT was a good business decision....

Seriously, what UAL and Shuttle did to their passengers in this case was simply unconscionable. I defy anyone on this board to come up with any rational excuse to leave those passengers behind in Cheyenne, WY, of all places, rather than to get them to another airport where they at least have options.

Peace...

 

[pipers]

just me, or wouldn't you want to divert just up the road to casper where you have united, delta and nwa scheduled flights? and agents......?

 

[Oakum_Boy]

You really have to go where the company tells you unless it's unsafe.

 

[Hvy]

WOW...just out of BK....is it really that bad over there?

Tejas

No...I just knew someone would bite.

 

[Tejas-Jet]

No...I just knew someone would bite.

Hey...you made the statement...I'm just asking the question.

Tejas

 

[Kugelblitz]

Funny thing is that both flights involved in the Nebraska incident were operated by Trans States. Ever notice how no Trans States employee ever defends the company? (Out of respect for those stuck in that deplorable environment I didn't say 'their company'.)

 

[skypine69]

What were they supposed to do? Let those planes sit there until the WX in DEN gets better? How long does that take? They sent busses up there to get them the next day. The issue here is poor communication. An airline cant leave planes sitting around when they dont know when they will be able to use them again. they had enough planes stuck in DEN as it was. This isnt a charter operation. UAL did a poor job of communicating with the pax, about telling them when the busses were going to be there, probably because they didnt know. Also, do we know if the pax were weather warned. If they were, then they are responsible for all expenses when diverted. If not, then UAL needs to step up. And the government clown who said he has never heard of such a thing is a moron. I have diverted and left the pax to go somewhere else more than once. Generally, the pax have been bussed to where they were supposed to go.

 

[SennaP1]

United EXPRESS says it all!

Yes its does.

 

[inthegoo]

This is such an effin joke, its simple pax want to go to DEN, cant get em there, divert to nearby airport, busses come nect day to bring them to their destination, planes leave to go make money elsewhere, DUH, the planes cant go to DEN for several days, so leave and do other work, abandoned? WTF USA today! sleazy way to sell papers