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WN hated but luved

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lowecur

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This pretty much sums up the travel experience when the planes are full. Thank God the LF's average 65%.:D

Flying Southwest: The joys of Darwinist air travel

A Telegraph Column By Darren Garnick
Published: Thursday, Apr. 8, 2004

I believe in a meritocracy, so on the surface it seems like Southwest Airline’s first-come, first-served seating policy would be the fairest system imaginable. Lab rats are probably told the science experiments being performed on them are fair, too.

The difference between lab rats and Southwest passengers is that lab rats never get honey-roasted peanuts and shortbread cookies. In the true Southwest spirit, flight attendants should also start handing out copies of Charles Darwin’s “The Origin of Species.”

On an airplane, “survival of the fittest” means the weak creatures get stuck in the middle seats. Instead of assigning seats at the ticket counter, Southwest gives each passenger an “A,” “B” or “C” letter to determine who boards first.

Every airline, discount or not, is a petri dish of human selfishness - with passengers hipchecking one another to stuff their SUV-sized suitcases in the overhead bins - but the Southwest alphabet system brings out the worst in us.

If you are an “A,” no problem. Kick back and relax. You will not have to fight for a seat. If you are a “B” or, God forbid, a “C,” pretend that you are waiting in line for concert tickets - the night before the box office opens.

Oh yes, get used to standing for an hour or more. Because being at the end of the “B” line is just as bad as being at the front of the “C” line. If you are anywhere in the “C” line, you may as well crumple yourself into the fetal position to prepare your body for what’s to come.

As I mentioned, the system brings out the worst in us. It brings out the worst in me. Here’s my strategy should I get an “A” pass:

1. There are only two truly desirable seats on the plane - the window seats in the exit rows allow one passenger more elbow room and another person more leg room (you cannot have both, silly). Southwest nullified the advantage of the rest of its exit row seats by jamming in two rows where most airlines have one. If those prized seats are taken, go for an aisle or window anywhere else.

2. Once firmly planted in a window or aisle seat, plop your backpack down in the middle seat as if it has historical and religious claims to the territory.

3. Furrow your brow and bury your head in the newspaper. This accomplishes two purposes. The paper allows you to avoid eye contact with potential suitors for the seat - and the frown conveys the impression that you would be an unpleasant companion on the flight.

4. Should anyone break through your impenetrable shield of isolation and grumpiness, immediately switch gears and pleasantly say that of course the middle seat is available! After all, the next time you might be a “C” refugee.

Comfortable travel is the top prize on the Southwest roulette wheel, and if you have a connecting flight, it is very likely you’ll lose everything you’ve won.

Passengers on connecting flights cannot book their seating assignments until they arrive in the stopover city. Often a 10-minute delay anytime during the day means a “C” pass waiting for you when you land.

Welcome to Stress City, population you. Marketing analysts under any delusion that passengers flock to Southwest for any reason other than price should check out the faces in the “B” and “C” lines. You’ll see as many happy faces there as you would at the dog track. Psychiatrists could set up Lucy Van Pelt-style booths (“Peanuts”) in the terminals and never have to rely on fickle patient referrals again.

Here are two more Golden Rules about flying Southwest:

1. The baggage claim area and the connecting flight gate will be as far of a walk as mathematically possible. Southwest rents out the least convenient locations at the airport.

2. If there are two airports in a city, bet your bargain ticket that you will be hanging out in the crappy one.

Stress or no stress, Southwest is one of the few airlines to be prospering since Sept. 11. Its easygoing corporate culture - pilots joking over the intercom, etc. - is being celebrated on a TV reality series called “Airline.” And despite the cattle corral atmosphere at the gate, the cattle keep showing up.

Next time I fly, my wallet will probably force me right back in the herd.

Moo!
 
Hah! Hah! Hah! I'm dying over here.

You get what you pay for. Even the author says he'll be traveling SWA next time. The jokes are to help passengers forget they are losing the feeling in their legs.

P. S. Don't forget that the high profile passenger is flying corporate or video conferencing.
 
If it aint broke... ahh what's the use...
 
ok

I think I'll pay $500 bucks more for an assigned seat, and go to the main airport (more people, more security), taxi for 30 minutes (get my money's worth), knowing that the pilots' are making more than SWA pilot's (must be safer and better trained, even though SWA has had no fatal accidents), deal with a hub and spoke system, sit at least one leg on a commuter (hopefully not on one of lowkurs 190's, since they don't exist yet), of course that's if I don't miss my connetion (because the ops people hate the pilots so they don't give them timely info that they need), and...etc.
OR
Spend $99 bucks, leave a little early (maybe 30 minutes), get in the A boarding group, sit where I want, and get there early.
Key word...Get there...
Tough decision.

GET A CLUE.
 
Get a Grip

The guy's diatribe is amusing, but let's get real. Fetal position? Legs going asleep? No room for your body parts? The truth and reality is (in case you're from another planet): It's comfortable, safe and, for the most part, fun. If you think you deserve a lay-down seat with all the trimmings, then go pay for it somewhere else. Otherwise, enjoy the flight! Cheers.
P.S. I've flown from the "C" line many times and arrived at my destination within nanoseconds of everyone else on the plane.:)
 
It's always amazed me that I've seen people standing in line for over an hour so they can get the best seat on a 55 minute flight. I just don't get it. The smartest folks are the ones who lounge around in the bars and show up 5 minutes prior to push - the middle seat just isn't that bad..............
 
Probably posted elsewhere, but does it save that much time or where is the benefit to not assigning seats?

I guess, if anything, it gets most of the passengers there in plenty of time so that maybe they can win that "A" Card.
 
Here, Here...

menacef15 said:
It's always amazed me that I've seen people standing in line for over an hour so they can get the best seat on a 55 minute flight. I just don't get it. The smartest folks are the ones who lounge around in the bars and show up 5 minutes prior to push - the middle seat just isn't that bad..............


I would say it's not worth standing in line fro a 90 minute flight. The bar stools are usually much more comfortable. And the middle seat is only bad when there is a "gravity" challenged person in your row.

Aplus
 
So what was the point of the post? I lost interest when i scrolled down a little and saw it was longer than 2 paragraphs. :p
 
Funny, I've seen this article in one form or another over a dozen times. Seems like the author just paraphrases the last article about the "SWA cattle call" (whatever that is??). Always makes for good print fodder, but it doesn't change the fact that SWA has been like this for over 30 years and we're still here. If the general public despises our methods so much, why are we still in business?
 
lowlycfi,

You hit the nail on the head. After 30+ years, I guess the marketplace has spoken, huh ? And the guy who said, "...cheap"...what's wrong with THAT ? Ask UAL, USAir, DAL, AMR how well they're doing at being a full-service carrier.
 
The smartest folks are the ones who lounge around in the bars and show up 5 minutes prior to push - the middle seat just isn't that bad.............. [/B]

You're right that the middle seat isn't that bad for a short flight....but when you add in the time spent sitting on the ground, in addition to the flight, and the fact that the only seats left by the time you get on are next to somebody that really should have to purchase TWO seats because they are certainly spilling over into a second seat....THEN the middle seat is bad.
 
I'll agree that the middle seat sucks. Remember, us non-revs usually end up in the "C" group automatically. But you know what, someone has to sit there. If you don't want any chance of getting a middle seat, then you need to call Gulfstream, Bombardier, or Cessna.
 
Flying SWA is "fun"?

yeah. fun.

It sux just any other pax air travel experience - maybe even a little worse....

but....

you simply cant beat the price when its your dollar paying for the family trip!

Dont ever think you are in business beacuse its "fun". the in flight gimmicks are freakin stupid. You are in business because you are cheap. People like WalMart when its their dollar.

and there's nothing wrong with this. Keeps many people happily employed in aviation at SWA. Good for them I say!
 
Maybe the pass Letter is Personality

So the "Type A" personalities can't feel happy unless they get the best seat on the plane. The B's are happy where ever and the C's are hanging out in the bar.

My Dad always told me "Son, no one said life is fair."

If my brother or I complained about say how much ice cream the other one had compared to our own, he would take a big scoop out of the "whiner's" bowl and eat it! Learned quickly to shut it.
 
So let me get this straight... if you fly on an airline that offers assigned seats, then you won't have to sit in the middle seat... RIIIGHT. Dry that one out and you can fertilize the lawn.

Folks, this argument has gone on for years. Some people like the fact that they can get there early (or check-in online as of a few weeks ago) and get pretty much whatever seat they want. Others bemoan the fact that they don't have an assigned seat. If having an assigned seat is absolutely imperative in order for your travel experience to be a pleasant one, then by all means, book on another carrier. You may pay more... you may not. But don't tell me people don't get stuck in the middle seat or in the aft section just because their boarding card has an assignment.

What's ironic about the assigned seating deal is that the folks paying the most for last minute travel at the "legacy" carriers may actually have fewer seats to choose from when they buy their ticket. Think about it. You pay $1200 for a flight about 3 days prior to travelling, and most of the seats have already been sold and assigned. Then you get stuck with the middle seat in the back of a 757. (Having worked for one of those "legacy" carriers I can promise you the middle seat in the back of a 757 is pretty shi++y!!) But that's okay... YOU paid top dollar for your ASSIGNED seat... wow aren't you smart! :rolleyes:

As far as the business travelers are concerned: I've heard them praise SWA and I've heard them berate SWA... some like the product, others don't. It's all about choice. We offer transportation from point A to point B plain and simple. In my opinion, some of the "legacy" carriers often promise too much without meeting customers' expectations. They may as well advertise "full massage... with 'happpy ending.' " :eek:
 
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People could always fly on an RJ with 2x1 or 2x2 seating, but I'm sure they'd b!tch about that too.

What's next, somebody whining that 767's are an inferior aircraft to use on Int'l flights?
 
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RightBettor said:
So let me get this straight... if you fly on an airline that offers assigned seats, then you won't have to sit in the middle seat... RIIIGHT. Dry that one out and you can fertilize the lawn.

I have flown many many times and have never had to sit in the middle except once. And wouldn't you know it was on an LCC.

Never again!
 
RightBettor,
You are wrong about the people who buy there seats late, or the same day, because the airline, or atleast at Delta, they reserve blocks of the best seats to be dispursed to these passenges at the gate. You do not have access to these seats when you are making your reservations online, or over the phone.
 

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