There has been a lot put on the employees to make things work over the last two years; training through bulletins, new policies, old policies, confused pax, etc...
At first everyone was trying to make it happen, but I think everyone is maxed out and we have not seen a part of any profit and a lot of "one time write offs" while the changes keep coming. MSP, JFK, MEM and ATL are running worse and worse while management seems to keep humming "the thanks for all your effort tune". I agree this thing is on the verge of going to hell quickly if things aren't worked out, because everyone's (pax especially) bs meter is on high.
JP