BusDriver12
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- Apr 4, 2005
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Atlantic Southeast Airlines (ASA) handed in the worst performance in July across several categories measured by the government.
A subsidiary of SkyWest, Inc., of St. George, Utah., the Atlanta-based regional airline operates as a Delta Connection carrier.
The report, released Tuesday, shows that in July:
A subsidiary of SkyWest, Inc., of St. George, Utah., the Atlanta-based regional airline operates as a Delta Connection carrier.
The report, released Tuesday, shows that in July:
- 16.7 percent of ASA's regularly schedule flights were late 70 percent of the time. That was 76 percent worse than the next worst performance and more than five times worse than the average of the 20 airlines covered by the report.
- 4 percent of ASA's flights, or 528, were canceled - the third highest percentage after American Eagle at 4.4 percent and Delta Air Lines subsidiary Comair at 5.5 percent.
- ASA had to highest ratio of mishandled baggage complaints of any carrier, or 15.45 per 1,000 passengers. That was more than twice as bad as the industry average of 7.33, but actually slightly better than in July 2006, when ASA had 16.9 such complaints per 1,000 passengers.
- ASA had the highest number of involuntary deboardings because of oversales at 4.76 per 10,000 passengers, or more than tree times the industry average.
- ASA denied boarding to 4.07 of every 10,000 passengers, again the highest ratio in the industry and more than four times the industry average.
- ASA had the third highest ratio of consumer complaints at 3.01 per 100,000 enplanements, after Comar at 3.41 and US Airways at 4.37. The industry average ws 1.98, or nearly double the ratio recorded in July 2006.