737 Pylt
Um....Floats anyone??
- Joined
- Jul 8, 2003
- Posts
- 3,085
I wonder how long those profits will keep going with this awsome service!?:laugh: :laugh: :laugh: :laugh: :laugh:
Problems Plague US Airways Again
PHOENIX (AP) - March 5, 2007 - US Airways will continue to pull in additional ticket agents and ask passengers to use Web-based check-ins on Tuesday as the airlines seeks to fix malfunctioning check-in kiosks that created long lines and delayed travelers in some cities.
Problems with kiosks in Charlotte, Philadelphia, Boston and Las Vegas began Sunday after the airline put a computerized reservation system in place. Some intermittent kiosk problems have surfaced in other cities, such as Seattle and Richmond, Va., but none that resulted in waits beyond a few minutes.
The computer system is a consolidation of the reservation systems of US Airways and America West Airlines, which combined in 2005.
The malfunctioning kiosks resulted in an unspecified number of delays, but led to no flight cancellations.
The airline's on-time departures and arrivals on Monday stood at about 60 percent - a figure that's similar to the percentage seen during periods of severe weather, said US Airways spokesman Morgan Durrant. It's not known how many passengers were affected by the problems Monday.
The kiosks were still down Monday in Charlotte, Philadelphia, Boston and Las Vegas, and the airline hopes to resolve the problems on Tuesday, Durrant said.
"We are going to operate as if the kiosks are down," Durrant said.
Waits in Charlotte and Philadelphia were shorter on Monday than on Sunday, Durrant said.
Airline officials said they experienced fewer problems Monday because their passenger volume was smaller and its Web-based check-ins system was available to passengers.
Elise Eberwein, an airline spokeswoman, said passengers should check in for their flights online so they can avoid possible lines.
The online check-in option, which allows passengers to bypass the ticket counters and head straight to security, was shut down for part of the weekend because of the system consolidation.
"One of the problems contributing to the problems (Sunday) was the Web check-in was unavailable," Durrant said. "Folks who are accustomed to doing that can do that again."
At Boston's Logan International Airport, lines were unusually long at US Airways' check-in counter on Sunday, but no flights departing Logan were canceled because of the malfunction, airport spokesman Phil Orlandella said.
Lines were somewhat shorter Monday as all US Airways passengers checked in with staff at the counter, rather than using the kiosks, Orlandella said.
"There have been no major problems - it's just an inconvenience," he said.
Michelle Mohr, another US Airways spokeswoman, said the airline's Pittsburgh kiosks have not been working since Sunday morning, but that additional local staff had been assigned to help passengers and disruptions were minimal.
"We're putting some fixes into place," she said. "We're working night and day and have a team dedicated to bringing those kiosks back online." US Airways was advising travelers to arrive at the airport two hours early for domestic flights, Mohr said.
Problems Plague US Airways Again
PHOENIX (AP) - March 5, 2007 - US Airways will continue to pull in additional ticket agents and ask passengers to use Web-based check-ins on Tuesday as the airlines seeks to fix malfunctioning check-in kiosks that created long lines and delayed travelers in some cities.
Problems with kiosks in Charlotte, Philadelphia, Boston and Las Vegas began Sunday after the airline put a computerized reservation system in place. Some intermittent kiosk problems have surfaced in other cities, such as Seattle and Richmond, Va., but none that resulted in waits beyond a few minutes.
The computer system is a consolidation of the reservation systems of US Airways and America West Airlines, which combined in 2005.
The malfunctioning kiosks resulted in an unspecified number of delays, but led to no flight cancellations.
The airline's on-time departures and arrivals on Monday stood at about 60 percent - a figure that's similar to the percentage seen during periods of severe weather, said US Airways spokesman Morgan Durrant. It's not known how many passengers were affected by the problems Monday.
The kiosks were still down Monday in Charlotte, Philadelphia, Boston and Las Vegas, and the airline hopes to resolve the problems on Tuesday, Durrant said.
"We are going to operate as if the kiosks are down," Durrant said.
Waits in Charlotte and Philadelphia were shorter on Monday than on Sunday, Durrant said.
Airline officials said they experienced fewer problems Monday because their passenger volume was smaller and its Web-based check-ins system was available to passengers.
Elise Eberwein, an airline spokeswoman, said passengers should check in for their flights online so they can avoid possible lines.
The online check-in option, which allows passengers to bypass the ticket counters and head straight to security, was shut down for part of the weekend because of the system consolidation.
"One of the problems contributing to the problems (Sunday) was the Web check-in was unavailable," Durrant said. "Folks who are accustomed to doing that can do that again."
At Boston's Logan International Airport, lines were unusually long at US Airways' check-in counter on Sunday, but no flights departing Logan were canceled because of the malfunction, airport spokesman Phil Orlandella said.
Lines were somewhat shorter Monday as all US Airways passengers checked in with staff at the counter, rather than using the kiosks, Orlandella said.
"There have been no major problems - it's just an inconvenience," he said.
Michelle Mohr, another US Airways spokeswoman, said the airline's Pittsburgh kiosks have not been working since Sunday morning, but that additional local staff had been assigned to help passengers and disruptions were minimal.
"We're putting some fixes into place," she said. "We're working night and day and have a team dedicated to bringing those kiosks back online." US Airways was advising travelers to arrive at the airport two hours early for domestic flights, Mohr said.
