United Airlines: Worst. Airline. Ever. Again - See Article

[CheapFlyer]

I asked for a glass of whine

Sounds like you got exactly what you asked for.

 

[wms]

Working the DAL and UAL system and commuting regularly on USAirways, UAL is by comparison a total train wreck. They have the most hostile, out-dated and inefficient work environment in the industry. It's been a while since I regularly commuted AA, but that was generally a good experience as well. UAL's whole operation is based on it's own convenience and totally throws customer service under the bus.

 

[Russ]

I commute frequently on UAL and generally find they put out a good product. I know this flies in the face of conventional wisdom, but that's shaped by a vocal minority. The planes are pretty darn full these days, so they're doing something right. Guess they just need to figure out how to charge enough to pay the bills.

 

[waveflyer]

Russ, they have full planes bc they charge as low as they have to fill them- they have full planes bc they have a vast network and a large percentage of the world's lift. Its statistics- I've had good experiences lately- but had enough bad ones to know half the time I fly them something negative will creep up- but better than a train or bus, yes.
But also recently got treated like gold on a CAL flight, while my buddy who works for them was treated irrationally and like crap.