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United Airlines: Worst. Airline. Ever. Again - See Article

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Working the DAL and UAL system and commuting regularly on USAirways, UAL is by comparison a total train wreck. They have the most hostile, out-dated and inefficient work environment in the industry. It's been a while since I regularly commuted AA, but that was generally a good experience as well. UAL's whole operation is based on it's own convenience and totally throws customer service under the bus.
 
I commute frequently on UAL and generally find they put out a good product. I know this flies in the face of conventional wisdom, but that's shaped by a vocal minority. The planes are pretty darn full these days, so they're doing something right. Guess they just need to figure out how to charge enough to pay the bills.
 
Russ, they have full planes bc they charge as low as they have to fill them- they have full planes bc they have a vast network and a large percentage of the world's lift. Its statistics- I've had good experiences lately- but had enough bad ones to know half the time I fly them something negative will creep up- but better than a train or bus, yes.
But also recently got treated like gold on a CAL flight, while my buddy who works for them was treated irrationally and like crap.
 

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