race#53
Well-known member
- Joined
- Aug 19, 2002
- Posts
- 183
A tale of two companies;
My wife and i spent all day Christmas at ORD waiting SA for DFW but all the flights were overbooked and even rev passengers were getting paid to go on a later flight. All UAL employees remained calm and friendly even with customers complaints about not getting on board.
About 6 pm i got in line at McDonalds that stretched across the terminal and after about 30 minutes got close enough to see the operation. One of the people taking orders was acting like he had no responsibility to serve his customers on Christmas day and was knocking over drinks and disappearing into the back room. When the lady in front of me asked to have her order filled before he disappeared again due to the fact she was now late for her flight his comment was "lady you mean to tell me you waited in this line for 30 minutes and now you have a flight to catch "
Two things will happen to all companies;
You hire the best people and treat them fair and they take care of your customers and you prosper or;
You hire anyone with a pulse at the cheapest rate possible, ignore how they perform, and watch your customers go to your competition.
My wife and i spent all day Christmas at ORD waiting SA for DFW but all the flights were overbooked and even rev passengers were getting paid to go on a later flight. All UAL employees remained calm and friendly even with customers complaints about not getting on board.
About 6 pm i got in line at McDonalds that stretched across the terminal and after about 30 minutes got close enough to see the operation. One of the people taking orders was acting like he had no responsibility to serve his customers on Christmas day and was knocking over drinks and disappearing into the back room. When the lady in front of me asked to have her order filled before he disappeared again due to the fact she was now late for her flight his comment was "lady you mean to tell me you waited in this line for 30 minutes and now you have a flight to catch "
Two things will happen to all companies;
You hire the best people and treat them fair and they take care of your customers and you prosper or;
You hire anyone with a pulse at the cheapest rate possible, ignore how they perform, and watch your customers go to your competition.