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It's called "redefining excellence" and trying to squeeze out profit from all the low-hanging fruit through our system. Cutbacks to the point where the ground personel are pushing back...LAS, DEN, BWI, etc.. We have accountants running the system instead of operationally oriented leaders! Also, if you actually read the bios of some of the senior management and where they started in SWA, you see people who literally won the lottery and are protecting their positions at all cost. Their talent of looking pretty and kissing a$$ carried them along way from throwing bags and provisioning aircraft...MIT program and the theory you can train anyone to any level of competence! If they were given the option of "spending more time with the family" they couldn't get hired anywhere at their current management level and salary! Which of these leaders would stand up and point out to an accountants their excellent ideas may not float so well in an operationally-oriented business? Hence the ground delays leading to longer turn times and delayed flights...REDEFINING EXCELLENCE!