SWA on-time performance takes hit

[redflyer65]

I fly around the country a lot, and what is most interesting is how Southwest has figured out that sometimes if they hold a connecting flight at the end of the evening...the passengers remember that. So SW looks at the large picture of getting them to their destination no matter what.

I have never seen the other carriers care about that what-so-ever. Delta's goal is to push on time(which on paper looks good). Even the last flight out, come hell or high water it's gonna leave on time if not early. Late connecting passengers be damned. It's amazing to me how many people are stranded each night in the Delta hubs.

That leads to brand loyalty or dis-loyalty.

I guess it's good for the local hotels though.

 

[redflyer65]

.......

 

[27 driver]

I fly around the country a lot, and what is most interesting is how Southwest has figured out that sometimes if they hold a connecting flight at the end of the evening...the passengers remember that. So SW looks at the large picture of getting them to their destination no matter what.

I have never seen the other carriers care about that what-so-ever. Delta's goal is to push on time(which on paper looks good). Even the last flight out, come hell or high water it's gonna leave on time if not early. Late connecting passengers be damned. It's amazing to me how many people are stranded each night in the Delta hubs.

That leads to brand loyalty or dis-loyalty.

I guess it's good for the local hotels though.

Red,
I used to be a commuter and used both AAI and DAL exclusively. I have seen both of them hold the last flight for late connections on several occasions. Believe it or not it does happen. Also keep in mind that when you hold that flight there are many people unhappy as they are delayed late at night. There are 2 sides to every coin. YMMV