SWA #1 in Customer Service

[ivauir]

Real People Rate Customer Service
Corporate Research International released the results of RealPeopleRatings.com, its quarterly customer service survey that illustrates the importance of brand image and Customer perception. The company sends the quarterly surveys as online opinion polls to its pool of panelists. 1,304 panelists participated in this quarter’s survey. Southwest ranked number one in the “Airlines” category, followed by JetBlue and American. Other category winners included Subway, Chevron/Texaco, Nordstrom, Walgreens, and Radio Shack.

 

[learflyer]

I don't know. It's hard to beat Frontier and those tv's on every seat back. To me, that's customer service. Frontier has consistently been a joy to fly on. On the other hand, I like SWA's online ticketing process. It's fast and easy to use.

 

[Ben Franklin]

1,303 / 1,304 of the panelists surveyed were SWA employees.


Sincerely,

B. Franklin

 

[CaptainSpaz]

Riiiiiiight.

 

[jke406]

shouldn't this thread be in the "Who gives a sh!t" forum, along with all of Tanker Clown's posts?

 

[calfo]

1,304 panelists participated in this quarter’s survey

...which, is, like, 10 airplanes full? Whatta tool...