DUBLINFLYER
Well-known member
- Joined
- Jun 6, 2006
- Posts
- 395
SWA has the common courtesy and professionalism to allow their planes to wait for connecting passengers. The onboard passengers are told what the delay is and I have not heard any grumblings. The flight crew tell the passengers that they will try and make up the time on route (customer service at its best)
I know personally that Delta and United would not wait for late passengers connecting from another flight.
I was in Atlanta travelling to Ireland on a ID 90 pass and there were 20 standby people waiting to get on, the plane was delayed to see if the ticketed connecting passengers could make the flight, after 20 minutes the duty manager came to the gate and released all the standby's, just as were boarding the connecting passengers arrived and were told their seats were given to the standby and they would try to get them out the next night. Customer service at its very best - yeah right
I know personally that Delta and United would not wait for late passengers connecting from another flight.
I was in Atlanta travelling to Ireland on a ID 90 pass and there were 20 standby people waiting to get on, the plane was delayed to see if the ticketed connecting passengers could make the flight, after 20 minutes the duty manager came to the gate and released all the standby's, just as were boarding the connecting passengers arrived and were told their seats were given to the standby and they would try to get them out the next night. Customer service at its very best - yeah right