Southwest's on-time performance

[canyonblue]

Actually. the consumer indifference was was mentioned in the second paragraph.

"Luckily for Southwest, the airline had built up a reservoir of goodwill from years of low-frills but effective service so that its statistics on customer complaints didn't soar even as its on-time performance collapsed."

Loyal customers tend to cut you some slack when they look back on all the times that it wasn't screwed up.

I agree, Southwest by it's reputation is afforded a great amount of forgiveness that no other carrier in the world could even hope to possess. One of the many reasons I love flying for this carrier, you don't find this at other airlines.

 

[Traderd]

Actually. the consumer indifference was was mentioned in the second paragraph.

"Luckily for Southwest, the airline had built up a reservoir of goodwill from years of low-frills but effective service so that its statistics on customer complaints didn't soar even as its on-time performance collapsed."

Loyal customers tend to cut you some slack when they look back on all the times that it wasn't screwed up.

Serious question. Do you believe there are loyal customers or do you believe passengers treat SW like any other commodity and purchase purely on price, departure/destination and convenience of schedule?

I haven't used an airline in a very long time but outside of frequent flyer programs, I don't see how one would have value over another, other than those prior considerations that I mentioned.

I am still impressed with most airline operations. Given all the variables of weather, equipment, personnel and regulatory considerations outside of an airlines control, it seems you guys do a really good job.

 

[HowardBorden]

Serious question. Do you believe there are loyal customers or do you believe passengers treat SW like any other commodity and purchase purely on price, departure/destination and convenience of schedule?

I haven't used an airline in a very long time but outside of frequent flyer programs, I don't see how one would have value over another, other than those prior considerations that I mentioned.

I am still impressed with most airline operations. Given all the variables of weather, equipment, personnel and regulatory considerations outside of an airlines control, it seems you guys do a really good job.

They treat SWA like anyone else. Price will always be the number one consideration. But, I do believe we have some hard core followers that tend to give us a chance to do better next time. SWA has done an incredible job with branding and offering a positive experience to their customers. Branding only goes so far though and economics ultimately will enter the equation and always be a major player. In the end Southwest has done a very good job with the "intangibles."

 

[PCL_128]

Meanwhile, Genny is number 5 for takeoff behind those RJ's in Hotlanta.

You must not have been through Hotlanta lately. Concourse C on the Delta end is mostly 717s now, not RJs. Thank Gary.

 

[General Lee]

You must not have been through Hotlanta lately. Concourse C on the Delta end is mostly 717s now, not RJs. Thank Gary.

Yes, thanks Gary, and sorry PCL.


Bye Bye---General Lee

 

[slaquer5]

For a guy who supposedly works at Delto, you and your buddy are sure into Southwest way more than any OAL pilots I know. Obsess much?

I am starting to think Bill and GL are the same .

They sure seem to post close to each other often .

 

[PCL_128]

Yes, thanks Gary, and sorry PCL.

Oh, it's okay, General. Worked out for the best.

 

[General Lee]

Oh, it's okay, General. Worked out for the best.

Maybe you should apply and fly the same planes again...



Bye Bye---General Lee

 

[PCL_128]

Maybe you should apply and fly the same planes again...

I can't afford the pay cut. They do look nice in the Delta colors, though. I guess we can all be thankful that they were spared the horror of being painted in that awful purple color!

 

[slaquer5]

I can't afford the pay cut. They do look nice in the Delta colors, though. I guess we can all be thankful that they were spared the horror of being painted in that awful purple color!

Ya

Never mind that you do not have a college degree and DAL requires that .