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Southwest's on-time performance

DUBLINFLYER

Well-known member
Joined
Jun 6, 2006
Posts
395
Total Time
5000
SWA has the common courtesy and professionalism to allow their planes to wait for connecting passengers. The onboard passengers are told what the delay is and I have not heard any grumblings. The flight crew tell the passengers that they will try and make up the time on route (customer service at its best)
I know personally that Delta and United would not wait for late passengers connecting from another flight.
I was in Atlanta travelling to Ireland on a ID 90 pass and there were 20 standby people waiting to get on, the plane was delayed to see if the ticketed connecting passengers could make the flight, after 20 minutes the duty manager came to the gate and released all the standby's, just as were boarding the connecting passengers arrived and were told their seats were given to the standby and they would try to get them out the next night. Customer service at its very best - yeah right
 

nimtz

Well-known member
Joined
Dec 5, 2001
Posts
1,442
Total Time
?
I agree, Southwest by it's reputation is afforded a great amount of forgiveness that no other carrier in the world could even hope to possess. One of the many reasons I love flying for this carrier, you don't find this at other airlines.

In the world? Obviously you haven't flown on many foreign carriers. Hint hint, you couldn't base a reality show highlighting passenger meltdowns on ANA or JAL.
 

General Lee

Well-known member
Joined
Aug 24, 2002
Posts
20,442
Total Time
A lot
SWA has the common courtesy and professionalism to allow their planes to wait for connecting passengers. The onboard passengers are told what the delay is and I have not heard any grumblings. The flight crew tell the passengers that they will try and make up the time on route (customer service at its best)
I know personally that Delta and United would not wait for late passengers connecting from another flight.
I was in Atlanta travelling to Ireland on a ID 90 pass and there were 20 standby people waiting to get on, the plane was delayed to see if the ticketed connecting passengers could make the flight, after 20 minutes the duty manager came to the gate and released all the standby's, just as were boarding the connecting passengers arrived and were told their seats were given to the standby and they would try to get them out the next night. Customer service at its very best - yeah right

Soooooooo, the one time it happened means it always happens? Oh come on! Really? They can see on their computers at the gate where connecting pax are, and if they have a good chance on making it. If they do, they wait. That's why as a Nonrev you do wait by the gate. If those connecting pax don't make it, they can still fill all the seats. There are mitigating circumstances for some planes to leave ontime or near it, maybe slot times or quick turns coming back, headwinds, whatever. (going across the pond isn't the same as being the last flight of the night to Amarillo). Sounds like the duty manager made a DECISION, and stuck with it. He gave them 20 mins too. He tried. That is customer service.



Bye Bye---General Lee
 

jonjuan

Honey Ryder
Joined
Feb 26, 2004
Posts
4,155
Total Time
3,000+
Soooooooo, the one time it happened means it always happens? Oh come on! Really? They can see on their computers at the gate where connecting pax are, and if they have a good chance on making it. If they do, they wait. That's why as a Nonrev you do wait by the gate. If those connecting pax don't make it, they can still fill all the seats. There are mitigating circumstances for some planes to leave ontime or near it, maybe slot times or quick turns coming back, headwinds, whatever. (going across the pond isn't the same as being the last flight of the night to Amarillo). Sounds like the duty manager made a DECISION, and stuck with it. He gave them 20 mins too. He tried. That is customer service.



Bye Bye---General Lee
20,000 posts by the end of the weekend. You really have an addiction, lee. I really hope you don't have a family. No way you are a pilot with your psychosis. Very disturbing.
 

slaquer5

Well-known member
Joined
Oct 21, 2005
Posts
1,282
Total Time
>19k
20,000 posts by the end of the weekend. You really have an addiction, lee. I really hope you don't have a family. No way you are a pilot with yoeur psychosis. Very disturbing.


Say what ?

I disagree with you .
He seems to have the typical pilot psychosis.

Just saying. :)
 

General Lee

Well-known member
Joined
Aug 24, 2002
Posts
20,442
Total Time
A lot
20,000 posts by the end of the weekend. You really have an addiction, lee. I really hope you don't have a family. No way you are a pilot with your psychosis. Very disturbing.

And you keep coming back for more..... Thanks Juany, it makes me happy when I continually prove you WRONGY, Juany.



Bye Bye---General Lee
 

waveflyer

Well-known member
Joined
Jan 9, 2005
Posts
10,005
Total Time
12000
Guys, our ontime performance and lack thereof - was intentional. We HAD to meet our ROIC goals, so we took one on the chin and lined our pockets and as long as we get back on track, our customers won't mind at all that we slipped into legacy mode for 6-8 months.
Karma police has it right

Let's hope we don't make it such a habit that our customers loyalty falls off
 

DieselDragRacer

Well-known member
Joined
Apr 30, 2006
Posts
11,056
Total Time
.16
SWA has the common courtesy and professionalism to allow their planes to wait for connecting passengers. The onboard passengers are told what the delay is and I have not heard any grumblings. The flight crew tell the passengers that they will try and make up the time on route (customer service at its best)
I know personally that Delta and United would not wait for late passengers connecting from another flight.
I was in Atlanta travelling to Ireland on a ID 90 pass and there were 20 standby people waiting to get on, the plane was delayed to see if the ticketed connecting passengers could make the flight, after 20 minutes the duty manager came to the gate and released all the standby's, just as were boarding the connecting passengers arrived and were told their seats were given to the standby and they would try to get them out the next night. Customer service at its very best - yeah right

Ahhh....so that's where this BS came from. The wife and I were on an AT 717 in ATL a few Fridays ago heading to STL where we sat at the gate for at least 1:15, then we sat on the ramp for another 40 minutes waiting in line for departure.

Having been very loyal to AT Business Class back during the Delta sucked years, I have never been more than 20 minutes late out of a gate in ATL.

Thanks to this common courtesy, we were two hours late into STL and luckily the driver with the car service was able to wait so we wouldn't be forced to take a cab.

Not everyone's lives revolve around those 10 people with late connections.
 
Last edited:

BILL LUMBERG

Well-known member
Joined
Apr 10, 2005
Posts
2,074
Total Time
9 to 5
For a guy who supposedly works at Delto, you and your buddy are sure into Southwest way more than any OAL pilots I know. Obsess much? :eek:

It was a simple question Jackhole.....a yes or no would suffice but you hiked up your skirt and got it all bunched up.

Its just a question...I know people who have complained that you needed to get off that time setup.
 

canyonblue

Everyone loves Southwest
Joined
Nov 26, 2001
Posts
2,314
Total Time
15000+
In the world? Obviously you haven't flown on many foreign carriers. Hint hint, you couldn't base a reality show highlighting passenger meltdowns on ANA or JAL.

My mistake, I meant in the Universe.
 
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