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Sept. 16th and "mystery guests"

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Your right, shed the loss making part of your business. Unfortunately, that is the only part they seem to want to keep. The airplanes ran on time and DPWN continued to tell each side they where happy with them. The ground side was doing a poor job and the decision makers where doing a worse job on a daily basis. That is what drove away the customers. Sadly, the weakest part of the company is all that will be left. This means more loss of market share and money.
The ground side isn't going to be around that much longer either. By the time this deal is over, the only vestige left of "DHL" in North America will be a small yellow logo somewhere on the UPS envelope or international shipping document.

DHL may never have geasped what it takes to be a player in the Express Mail business, but you have to admit, their dismantling of the U.S. operation has, so far, been masterful. And for what O'Melveney and Meyers is probably charging them to orchestrate it, it ought to be.
 

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