RyanAir-Nice Job!

[DUBLINFLYER]

The Time of Day Restrictions for SAN is posted on their website WWW.san.org, they used to publish all the fines as well.

 

[waveflyer]

Funny, I love that bit on Conan as well. I work in this industry as well, so I know how it goes. I had actually started much earlier that day from DC, so it was a connection in DFW. I never claimed it was the worst delay ever, I've actually had much worse, but the point is that people (customers) hate being LIED to. People will take honesty much better than lies, so if AA would have been honest at the gate in DFW and said, btw we can't go to SAN anymore due to field hours, I'm sure a few would have gotten off, but the honesty would have been valued.
SWA garners CS numbers by promising very little, but delivering on what they promise. If you are told this is when you will go from A to B for this $, you should believe that the company has done it's best to complete their end of the deal. If you feel cheated because the company purposely deceives you, well then you feel as though you've been cheated.
LUV

;-) I was just looking for a reason to quote that bit(!)
I couldn't agree more- I remember countless times UAL agents have lied just to expedite the customers out of their face- it's seriously backwards thinking- and I remember always loving the flying- but starting to hate the job- just for the reason that I had a front row seat to all the glaring inefficiencies and lies and how the customer and the employees were getting ********************ed...
It's seriously nice to work at a place where a vast majority of customers and crew leave work happy- that was not my United experience- and pilots are too much the type A perfectionists for it not to bother us-