The point that is being missed is that the pot for pilot salaries comes from the monthly management fees that fractional customers pay. When pilot salaries go up, NetJets simply raises these monthly fees to cover the increase. While some customers balk, few (if any) leave the program since the remarketing penalties would likely outweigh the increase in monthly management fees over the long term. This means that the investors have little to fear--NetJets still keeps its customer base and investors still get a decent ROI. And if the pilots are happy, then it will show when they interact with customers. That in turn will create a better customer experience and hence increase NetJets' customer base.