Here's the acutal memo as posted in the crew rooms. No one is taking over much of anything. Everyone sit down and have a nice tall glass of chill the F&%+ out.
April 10, 2003
Customer Services and Ground Equipment Maintenance Employees at Allegheny, Piedmont and PSA
We have collectively made a decision to restructure the Customer Services and Ground Equipment Maintenance functions at Allegheny, Piedmont and PSA to further reduce operating costs, streamline operational decision making and improve the quality and consistency of the product delivered by the three wholly owned carriers. The current agreement that Allegheny and PSA have with Piedmont for management of the US Airways Express Training Department will be expanded to include Quality Assurance, Operations Reporting, Performance Measurement, Management Development and coordination of Ground Equipment Maintenance. This change will provide for all stations to be trained, measured, developed and supported in a consistent manner across the Express Division. Eric Morgan will assume the title of US Airways Express VP of Customer Services in addition to his position at Piedmont and will head a Department Leadership Team (DLT) that will have direct management over these functions and be the administrator of these services for Allegheny, Piedmont and PSA.
The Department Leadership Team will include the Directors of Stations and the GSE Managers from the Wholly Owned Carriers and the Director of US Airways Express Training. The DLT will report to US Airways through the Vice President of the Express Division and to three wholly owned carrier Presidents to ensure there is a consistent focus on safety, cost effectiveness and courteous care for our customers. The Department Leadership Team will also act as the primary point of contact for information exchange with US Airways and will be charged with helping to eliminate barriers to consistent product delivery between mainline and express stations.
This change will affect department level management and support personnel but will not directly impact station management or line personnel. Station personnel, management and line personnel, will continue to be employed by their current carrier and will continue to be a recipient of and subject to that carrier’s personnel policies, benefits and collective bargaining agreements.
Additional information will be forthcoming as we move toward the May 1st implementation date. The DLT will provide you with specifics on their structure and function, opportunities for growth, the communication plan for listening to everyone’s ideas and for sharing information, the plan for bridging carrier and departmental boundaries to allow for the efficient completion of business transactions and the priorities and goals that are being established and by which US Airways Express Customer Services’ successes will be measured. The DLT will also provide a calendar of events to include opportunities for you to receive information and offer valued input on ways to strengthen Customer Services function and effectively meet our employees’ and our customer’s expectations for professionalism and caring service.
The goal of the DLT is to work with you to capitalize on the strengths that exist at each of the carriers today and to meld them into a singularly functioning unit that will be stronger and more cost efficient than the individual pieces. We look forward to your contributions to the success of the restructured Customer Services Department.
