Look, I'm a born and raised NY guy - and I can say this much. You won't spend much time in the NY metro area guessing what people think about you. As it applies to jetBlue, David Neeleman's apology is worth absolutely nothing to me. I am no longer and airline guy and was counting on jetBlue getting my wife and I to our honeymoon this week. They blew it. For me it was easy, I rebooked on the airline I normally use and will go next month. How does Neeleman's apology, refund or free tickets help the family who was stuck spending money on a hotel for 4 extra days? How about the one who had to come home and spent $2000 for last minute walk up tickets? A day..maybe two of mass delays of cancellations I can understand...but not a week. I'm sorry - this guy gets no sympathy here. It's his job (and he gets paid better than any of us here) to make sure his people are equipped to do the job - he failed them, he failed his customers and he failed his shareholders. He's helped lower the bar on pay scales for the industry for years....and now he's sorry that he ticked off a bunch of people. While the big mouth from Brooklyn may be a bit harsh...his sentiments are right on target if you happen to be effected by the events of last week. Hey David....here's the whole arm buddy. Know what that means?