Q: I'm airlining home tomorrow and calling in to see if my airline is booked before I go to bed...
A: Most likely no if you're on the 7/7 schedule. Sundays and Mondays are big airline days for Travel because everyone seems to go home and come out on the same days. Travel is really overworked during this time...
Q: [Via AFIS]: There are no hotel rooms left in vegas? Have you tried a place called the 'Bunny Ranch?'
A: NEVER AGAIN!
Q: This locker combination doesn't work!
A: Yeah I know. We changed all of them. Call in...
Q: Who created my First Day Out showtime?
A: Crew Planning. It's pretty much guesswork right now... Who you are paired up with, is not guesswork. It's a little more scientific then you may realize...
Q: I've had 5 different showtimes for 5 different tours. My partner's is always the same. What the hell?
A: We're doing the best with what we've got. Your previous show times are written down on paper, and a lot of times, crew planning simply doesn't have the time to check and see what you've had previous. This may change soon... We're working on a feature in IJet that will allow us to 'lookback' and see what you've had for your previous tours instead of digging through mounds and mounds of paperwork. Scheduling will also have this feature so they can easily look a day or to in the past and see how hard we've worked you guys.
As I mentioned above, the 7/7 guys are almost coming out / going home at the same time. This increases the workload to crew planning much as it does travel.
Q: NetJets did a horrible job rolling out the 91K stuff last minute
A: Yeah, it sucked for me because i manually had to type out all of your briefs *30 hours overtime*.
Truth be told, we have a multi-million dollar computer system that is one of the most complex pieces of software I've ever seen. Now, with all of the new rules that went into effect on Feb 17th, we simply couldn't throw all of this written code and new programs into the system all at once to check for things like DAAP requirements, crew briefings, auto re-upping of hotels for next day prospective rest issues etc etc etc... It has to be done slowly. First thing was the DAAP, once we threw that into the system, we debugged, debugged, and debugged some more (to make sure one set of instructions didn't interfear with another). After that, we threw in something else, and bam, debugging process starts all over again.
We actually started testing all of these variables in a 'Fake Environment' before we rolled it out into the real one. This started months and months before Feb 17th. Once you dump a program from a mostly static testing environment (with a few people changing things in the program while it is running) into a continously changing real environment (hundreds of people), who knows what will happen.
We would have loved to dump it all in at once, But that would have been a disaster... even with all of the debugging, my fingers still hurt for all of that manual typing I had to do with no sleep... so yeah, nobody's more pissed off at that then me...
Q: Can I take a Hooters Air flight home on my last day?
A: Don't think they're on our prohibited list yet... request it!
Q: I can't figure out what's going on with my blackberry / pager! Who do I talk to?
A: Call the helpdesk or pager support. A lot of the problems with the blackberries can be solved by taking out the battery for a couple of minutes. A lot of the problems with the pagers can be solved by chucking them across the ramp.
Q: I'm in a smoking hotel room! Please change it.
A: There's no formal rule on this... We'll do everything we can, however we're not obligated to move you across town for a new one.
Q: My hotel is overbooked.
A: Have the hotel 'Walk' you to a room. This basically means that the hotel is required to set you up in a hotel nearby, and sometimes, at no cost.
Q: Can I go standby for an earlier flight home?
A: Depends on the situation. Most of the time, yes. If it's like US Airways and they require a 'Standby Fee' (which i just recently discovered
), then it'll come out of your own pocket. If it's no additional cost, then let us know what flight, departure time, and arrivial time.
by the way, I have a question for you guys...
If I rent N172QS (a cessna 172) next week and file IFR, Can I call myself "execjet 172?" That'll really screw up the controllers...
heh... maybe "execprop"?
A: Most likely no if you're on the 7/7 schedule. Sundays and Mondays are big airline days for Travel because everyone seems to go home and come out on the same days. Travel is really overworked during this time...
Q: [Via AFIS]: There are no hotel rooms left in vegas? Have you tried a place called the 'Bunny Ranch?'
A: NEVER AGAIN!
Q: This locker combination doesn't work!
A: Yeah I know. We changed all of them. Call in...
Q: Who created my First Day Out showtime?
A: Crew Planning. It's pretty much guesswork right now... Who you are paired up with, is not guesswork. It's a little more scientific then you may realize...
Q: I've had 5 different showtimes for 5 different tours. My partner's is always the same. What the hell?
A: We're doing the best with what we've got. Your previous show times are written down on paper, and a lot of times, crew planning simply doesn't have the time to check and see what you've had previous. This may change soon... We're working on a feature in IJet that will allow us to 'lookback' and see what you've had for your previous tours instead of digging through mounds and mounds of paperwork. Scheduling will also have this feature so they can easily look a day or to in the past and see how hard we've worked you guys.
As I mentioned above, the 7/7 guys are almost coming out / going home at the same time. This increases the workload to crew planning much as it does travel.
Q: NetJets did a horrible job rolling out the 91K stuff last minute
A: Yeah, it sucked for me because i manually had to type out all of your briefs *30 hours overtime*.
Truth be told, we have a multi-million dollar computer system that is one of the most complex pieces of software I've ever seen. Now, with all of the new rules that went into effect on Feb 17th, we simply couldn't throw all of this written code and new programs into the system all at once to check for things like DAAP requirements, crew briefings, auto re-upping of hotels for next day prospective rest issues etc etc etc... It has to be done slowly. First thing was the DAAP, once we threw that into the system, we debugged, debugged, and debugged some more (to make sure one set of instructions didn't interfear with another). After that, we threw in something else, and bam, debugging process starts all over again.
We actually started testing all of these variables in a 'Fake Environment' before we rolled it out into the real one. This started months and months before Feb 17th. Once you dump a program from a mostly static testing environment (with a few people changing things in the program while it is running) into a continously changing real environment (hundreds of people), who knows what will happen.
We would have loved to dump it all in at once, But that would have been a disaster... even with all of the debugging, my fingers still hurt for all of that manual typing I had to do with no sleep... so yeah, nobody's more pissed off at that then me...
Q: Can I take a Hooters Air flight home on my last day?
A: Don't think they're on our prohibited list yet... request it!
Q: I can't figure out what's going on with my blackberry / pager! Who do I talk to?
A: Call the helpdesk or pager support. A lot of the problems with the blackberries can be solved by taking out the battery for a couple of minutes. A lot of the problems with the pagers can be solved by chucking them across the ramp.
Q: I'm in a smoking hotel room! Please change it.
A: There's no formal rule on this... We'll do everything we can, however we're not obligated to move you across town for a new one.
Q: My hotel is overbooked.
A: Have the hotel 'Walk' you to a room. This basically means that the hotel is required to set you up in a hotel nearby, and sometimes, at no cost.
Q: Can I go standby for an earlier flight home?
A: Depends on the situation. Most of the time, yes. If it's like US Airways and they require a 'Standby Fee' (which i just recently discovered
), then it'll come out of your own pocket. If it's no additional cost, then let us know what flight, departure time, and arrivial time.by the way, I have a question for you guys...
If I rent N172QS (a cessna 172) next week and file IFR, Can I call myself "execjet 172?" That'll really screw up the controllers...
heh... maybe "execprop"?
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