Netjets "Customer Service" phone interview, is this new?

[skyward80]

By the way...HR is known to frequent this board and will likely be changing the questions.

If that's the case, I'd like to ask people to continue posting their experiences. It's a good thing to get the wheels turning and think about situations before you get into them. Interview set aside, if something happens on the road (such as an owner getting sick), it might be nice to have a game plan of some sort formulated.

Thanks for the excellent topic!
Skyward80

 

[JettBoii]

Great post Auburn. Thanks.

 

[wanttofly]

I really don't think there is a wrong answer as long as they see the safety is number one. Secondly as long as safety is not in doubt that you are willing to think out of the box to make the pax happy.

BTW,the linen question is really a trick question. You should respond that you are such a great pilot that no one would ever get sick on a plane that you are flying. However, if it happened to be the other pilots leg, you would have new linen's ordered in the catering.

 

[Guitar Guy]

You should respond that you are such a great pilot that no one would ever get sick on a plane that you are flying. However, if it happened to be the other pilots leg, you would have new linen's ordered in the catering.

As I recall, that guy got sick during the leg you flew...


Just kidding!

 

[jrmyl]

Some of those sounded very similar to the HR questions I was asked earlier this month.

jrmyl

 

[Hawk Driver]

There really aren't any right or wrong answers to many of the questions. What they are trying to do is see if you can think outside of the box. Like someone else mentioned, safety first and then customer service.

I've done many interviews myself and like to use similar questions. What I was looking for was if the candidate could give me something outside of throwing up their hands and quitting.

I spoke to someone in owner services yesterday and they were assisting with the interviews now for the customer service side of the house. If you can keep in mind that the majority of the people (aside from Marquis and even them) are OWNERS, yes they OWN the plane, you shouldn't have any problems. Of course having basic knowledge of 135/91 will help you as well and don't forget the plane you fly presently.

Good luck to all of you.

HD

 

[fly4funcrj]

A couple things. When I interviewed 2.5 years ago, one question they asked me was how I prepared for the interview. I said I looked at the netjets website dozens of times as well as informational websites. They said oh, like Flight info.com and aviation interviews.com? I said sure. I am trying to find out as much as possible about netjets ie, the interview process, how people like it, etc.. They said great! We have since changed some of our questions (and then they smiled.) They were very cool about it.

As far as throwing the fatigue word and worrying about your trip the next day. Remember. Netjets isn't an airline. They have many other planes/crews to pick up trips. Chances are there would be a dozen crews on standby and if you called in fatigue after dealing with the soiled linens, that trip would be handed to someone else before you made it to the hotel.

 

[-FlyAuburn-]

Great stuff fly4fun. I wondered if they looked on research on these websites as a positive thing or not. Glad to see that they do. This website in particular has been invaluable in learning more about the "real" NetJets from the pilots perspectives.

 

[Mooneymite]

Just a guess.

I really don't think there is a wrong answer as long as they see the safety is number one. Secondly as long as safety is not in doubt that you are willing to think out of the box to make the pax happy.

BTW,the linen question is really a trick question. You should respond that you are such a great pilot that no one would ever get sick on a plane that you are flying. However, if it happened to be the other pilots leg, you would have new linen's ordered in the catering.

I agree with you.

I think there is another obvious aspect they evaluate: how well does the interviewee listen and how well does he speak the English language.

How's the grammar?

Use of expletives?

Even tempered?

Stutter and stumble over words?

How will this person sound to our customers?

A person reveals a lot about himself by the way he speaks and the words he uses.

So, FlyAuburn, don't be saying "Go, War Eagles" every other sentence!

 

[fly4funcrj]

There really aren't any right or wrong answers to many of the questions. What they are trying to do is see if you can think outside of the box. Like someone else mentioned, safety first and then customer service.

I've done many interviews myself and like to use similar questions. What I was looking for was if the candidate could give me something outside of throwing up their hands and quitting.

I spoke to someone in owner services yesterday and they were assisting with the interviews now for the customer service side of the house. If you can keep in mind that the majority of the people (aside from Marquis and even them) are OWNERS, yes they OWN the plane, you shouldn't have any problems. Of course having basic knowledge of 135/91 will help you as well and don't forget the plane you fly presently.

Good luck to all of you.

HD

Now that's priceless. A question should be:

Owner services screws up a lot of stuff a lot of the time, how well can you handle a pax screaming at you because he was misinformed AND at the same time not blame owner services.

This comes from personal experience. Occasional they do a great job, but, more often then not they make matters worse.

 

[-FlyAuburn-]

I agree with you.

I think there is another obvious aspect they evaluate: how well does the interviewee listen and how well does he speak the English language.

How's the grammar?

Use of expletives?

Even tempered?

Stutter and stumble over words?

How will this person sound to our customers?

A person reveals a lot about himself by the way he speaks and the words he uses.

So, FlyAuburn, don't be saying "Go, War Eagles" every other sentence!

Thank you for making me laugh. I needed that. And luck would have it that my mother is an English teacher and would be appalled if I was anything but well spoken at the interview.

As for your comment, you must be a dirty nasty Alabama fan! How many times did you say Roll Tide! at your interview?

 

[NJAowner]

Please don't think flying is different from many other professions. Owners Services screws us, pilots need to cover. There is an old saying in big law firms "the toughest part of a senior partner commiting malpractice is which associate to fire for it".

As a member of a team, all members need to not blame other team members to the customer and do their part. Unfortunately, pilots as being the only NJA faces most owners see, take the brunt of it.

Reminds me of a Continental flight I had years ago. The flight was ultimately delayed about 10 hours for various mechanical issues (parts kept having to be flown in from maintenance depots), but the delay was is 45-60 minute increments so everyone was going crazy. After about 8 hours the Cont. gate agent (who had been managing all the passengers for many, many hours), broke and said "Attention all passengers on Cont. #xxx, I did not break the f---ing plane. Do not take it out on me."

Fly safe.

 

[skyward80]

HA! I'll bet you were in Newark.

 

[Mooneymite]

Not!

Thank you for making me laugh. I needed that. And luck would have it that my mother is an English teacher and would be appalled if I was anything but well spoken at the interview.

As for your comment, you must be a dirty nasty Alabama fan! How many times did you say Roll Tide! at your interview?

I am not!

However, I did ask the interviewer, "How 'bout them dogs!" a couple of times. Luckily, he wasn't a FL fan.

Don't know if anyone has mentioned it lately, but NetJets is big on community involvement/charity work. If you participate in community affairs or do volunteer work, let them know that. It is definitely a + item.

 

[OCP]

Bringing this back up. Any new questions that anyone has been getting?