Netjets Customer Service At Its Best

[Caveman]

It doesn't really matter what one outside observer thinks about NJ customer service. Their customers are people used to 5 star service and are paying big bucks for the service they get from NJ. They seem to be happy because they certainly aren't voting with their feet. I gotta believe if the service wasn't consistently top notch NJ management would be hearing about it and heads would roll.

 

[Flex-ible]

We were leaving MIA Signature last night going to the hotel and a nice lady walked up and asked if we were the crew taking her to London. As mentioned earlier we have many crews and many owners. We try to personalize service as best we can. It is unfortunate that we have a few "Bad Apples". As said in most industries 10% of the pilots make 90% of the problems. Thanks to our wonderful friends at the TSA and their phenomenal personalized service this industry will continue to boom.

Hopefully your answer was, "No, Ma'am, but I will be happy to find the crew for you." And then you did.

 

[FLYLOW22]

The Owner greeting can quite often be the most confusing part of the entire trip. There have been times (like at the Daytona 500 or Super Bowl) where there was NO way to positively identify the Owner(s).

We do the best we can to be both in the plane and in the FBO while doing everything we do to preflight an airplane a prep for a flight (with no F/A for most of us). There are man, many steps.

Sometimes an Owner arrives early. Many times there is a slide in the departure time of up to 2 hours.

There are far too many variables in the mix for someone not flying the flight (NJA or otherwise) to judge what or how an Owner greeting should or should not have occurred.

What if the NetJets pilot originally referred to in this thread wasn't even the one flying this trip. There are 2,800 of us...

Bottom line, we do more than a good job for our clients. We do a great job. We hear it from them all the time verbally and through surveys.

Thanks for being concerned about us though.

 

[gutshotdraw]

It obviously doesn't work for all pax but a quick Google search can frequently turn up a picture of the passengers we fly if you've never flown them before....of course that presumes you have a few extra minutes in the FBO and somebody isn't hogging the computer on Flightinfo

By the way, the top complaints from our passengers aren't fuel surcharges or crew customer service. They are quality of catering and incorrect information from Owner Services (which has actually gotten a little better of late).