Netjets Customer Service At Its Best

[fischman]

Sure you can.

But Fischman said he likes to be ready an hour before departure -- that's the part that's hard to do when you only have an hour on the ground!

And I like my coffee black Biotch!!! :beer:

 

[CA1900]

And I like my coffee black Biotch!!! :beer:

We've got to fly together... :laugh:

 

[fischman]

We've got to fly together... :laugh:

I suggest you bid the Ultra then, because the XL works WAY too hard for me.

 

[7777]

I get it fellas. Thanks

 

[Twotter76]

Had an interesting brief a few tours ago. It was an NJE owner who also had a card for here in the states. When you clicked on his profile, there was a link to a picture of him. Not sure if it is an isolated thing or something normal for our NJE owners. Anyone else see this?

This is standard for the NJE owners I have yet to carry one that didnt have a picture. I hope that we can get this implemented on our side too, would certainly be nice from a customer service standpoint.

 

[G200_PILOT]

This is standard for the NJE owners I have yet to carry one that didnt have a picture. I hope that we can get this implemented on our side too, would certainly be nice from a customer service standpoint.

Like I said a few posts back.... it's coming VERY soon to a BB near you.

 

[doh]

I think we can safely put this one into the flame catagory. S/he posts, gets asked where s/he works and hasn't been back to respond. NJ's crews are always professional in my experience. Okay, the 10% rule applies, but that is here at Flex and over at CS, XO, etc. as well. Nothing to see, unless you like to look at bitter wannabe's.:beer:

 

[Guitar Guy]

You can't do an hour turn in a business jet? I am not flaming at all. I am military and wondering why it would take over an hour to turn an aircraft as small as a business jet?

No, it rarely takes an hour for me to turn a "business jet" unless there is some sort of unusual occurrence at the FBO (like weather or a large event like a race or the Super Bowl). Or maybe First Aviation at times... When I flew at a regional, 10-minute turns weren't uncommon, so I know about high-tempo operations.

My comment about the hour to fischman was that when scheduling figures you'll land somewhere at 1000 L for an 1100 L departure, you'll pretty much arrive at the FBO after 1000 L and thus have less than an hour until the scheduled departure, making it impossible to be ready an hour prior.

Anyone that flies for NJA knows that a scheduled hour on the ground will most likely be less than 60 minutes in reality. And like fischman said, one needs to take the appropriate amount of time to be prepared for a safe departure. "Professional pace" is the catch phrase at NJA.

 

[Wankel7]

Hum, looks like Colgan:
http://forums.flightinfo.com/showthread.php?p=586331#post586331

But seems like he is at Flex now:
http://forums.flightinfo.com/showthread.php?p=1497520#post1497520
http://forums.flightinfo.com/showthread.php?p=1332055#post1332055

And you know the more I think about...Fedex didn't get my overnight box to me on time once. I am SOOOO glad I am not a Sr. Captain over there!

 

[theskyking]

Nice links, Wankel.

That last link shows him prepping for an interview with Flex just over 7 months ago. I guess with all the experience he has gained in the time since, he felt obliged to educate the rest of us. Thanks.

 

[Caveman]

It doesn't really matter what one outside observer thinks about NJ customer service. Their customers are people used to 5 star service and are paying big bucks for the service they get from NJ. They seem to be happy because they certainly aren't voting with their feet. I gotta believe if the service wasn't consistently top notch NJ management would be hearing about it and heads would roll.

 

[Flex-ible]

We were leaving MIA Signature last night going to the hotel and a nice lady walked up and asked if we were the crew taking her to London. As mentioned earlier we have many crews and many owners. We try to personalize service as best we can. It is unfortunate that we have a few "Bad Apples". As said in most industries 10% of the pilots make 90% of the problems. Thanks to our wonderful friends at the TSA and their phenomenal personalized service this industry will continue to boom.

Hopefully your answer was, "No, Ma'am, but I will be happy to find the crew for you." And then you did.

 

[FLYLOW22]

The Owner greeting can quite often be the most confusing part of the entire trip. There have been times (like at the Daytona 500 or Super Bowl) where there was NO way to positively identify the Owner(s).

We do the best we can to be both in the plane and in the FBO while doing everything we do to preflight an airplane a prep for a flight (with no F/A for most of us). There are man, many steps.

Sometimes an Owner arrives early. Many times there is a slide in the departure time of up to 2 hours.

There are far too many variables in the mix for someone not flying the flight (NJA or otherwise) to judge what or how an Owner greeting should or should not have occurred.

What if the NetJets pilot originally referred to in this thread wasn't even the one flying this trip. There are 2,800 of us...

Bottom line, we do more than a good job for our clients. We do a great job. We hear it from them all the time verbally and through surveys.

Thanks for being concerned about us though.

 

[gutshotdraw]

It obviously doesn't work for all pax but a quick Google search can frequently turn up a picture of the passengers we fly if you've never flown them before....of course that presumes you have a few extra minutes in the FBO and somebody isn't hogging the computer on Flightinfo

By the way, the top complaints from our passengers aren't fuel surcharges or crew customer service. They are quality of catering and incorrect information from Owner Services (which has actually gotten a little better of late).