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Let's say it together...XJT is the SHIZNIT

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BigHangar

Well-known member
Joined
Dec 15, 2004
Posts
72
Okay, okay, chill out...I'm just having fun...I do think this is interesting though.

From "luvlines", Southwest's monthly newsletter:

.... Although our numbers have slipped in recent years, we have been extremely proud to hold the #1 position in Fewest Customer Complaints for 13 consecutive years. Being #1 in this category means that you are the very best in the industry when it comes to caring and Legendary Customer Service.

However, the glass is half-empty, because, unfortunately, we have been knocked from our coveted spot for 2004 by a mere ten complaints filed by our Customers with the DOT. That's it. ...... This year, ExpressJet (a "major" carrier under DOT's criteria of having more than $1 billion in total annual operating revenue) claimed the #1 spot, and I congratulate them. And, I am putting them on notice that the 32,000 Southwest employees are going to get our "title" back. .............

If you want to read a pretty good article about DOT customer complaints and the airline rankings etc... check out this link from USA Today

http://www.usatoday.com/travel/columnist/mcgee/2005-03-08-mcgee_x.htm
 
Yes, a "major" carrier as classified by the DOT, but not by the real pilots at ALPA. I believe that the new buzzword is "Legacy". If you ain't legacy, you ain't a real pilot.
 
Unbelievable. I wonder how many of our customers complain to Continental instead of XJet.
 
Quick question:

We all know that the vast majority of the flying public is clueless when it comes to regionals/express/connection/eagle carriers. They buy a ticket on Continental and regardless of whether they are on mainline, XJT, Commutair, Gulfstream (etc.), if they have a problem, they view it as Continental. Does the DOT have a way of narrowing it down when average clueless wonder call and complains about something? If not, these mini-majors (aka Comair, XJT, Eagle) are at a HUGE advantage when it comes to these complaints.

Seems to me that all flying under one banner should be grouped together. Bad service under a banner may be caused by an "express" employee handling a mainline flight, and good service could be from a mainline employee handling an express flight.
 
NEDude said:
Quick question:

We all know that the vast majority of the flying public is clueless when it comes to regionals/express/connection/eagle carriers. They buy a ticket on Continental and regardless of whether they are on mainline, XJT, Commutair, Gulfstream (etc.), if they have a problem, they view it as Continental. Does the DOT have a way of narrowing it down when average clueless wonder call and complains about something? If not, these mini-majors (aka Comair, XJT, Eagle) are at a HUGE advantage when it comes to these complaints.

Seems to me that all flying under one banner should be grouped together. Bad service under a banner may be caused by an "express" employee handling a mainline flight, and good service could be from a mainline employee handling an express flight.
Click to expand...

Ooohh, this jet is so tiny.

If I had a dollar....
 
NEDude said:
Quick question:

We all know that the vast majority of the flying public is clueless when it comes to regionals/express/connection/eagle carriers. They buy a ticket on Continental and regardless of whether they are on mainline, XJT, Commutair, Gulfstream (etc.), if they have a problem, they view it as Continental. Does the DOT have a way of narrowing it down when average clueless wonder call and complains about something? If not, these mini-majors (aka Comair, XJT, Eagle) are at a HUGE advantage when it comes to these complaints.

Seems to me that all flying under one banner should be grouped together. Bad service under a banner may be caused by an "express" employee handling a mainline flight, and good service could be from a mainline employee handling an express flight.
Click to expand...

I disagree with you, when a customer complains he/she is very likely to mention the flight number. Maybe the only time when a customer has to deal with a Continental emplyee is at the gate with the gate agent, other than that the customer would deal directly with the employee group that he is using for travel. Having said this, the customer is more likely to get a bad impression of XJT if he is not happy with a CAL gate agent in a XJT flight, never the other way around.
Speaking of employee groups, I think XJT seems to have a better attitude in general.
 
labbats said:
Ooohh, this jet is so tiny.

If I had a dollar....
Click to expand...

And yet they still like the service provided. I hear those jokes all the time when the pax are boarding "where's the other half of the plane....." but when they are leaving all I hear is "thanks you guys are awesome blah blah blah..."
 
gkrangers said:
XJet rules...Keeps me away from Atlanta when I fly out of DAB. (DAB-EWR)

Everytime we fly home, those flying Delta go to ATL and always get trapped. Friend was stuck there for 24 hours last weekend.
Click to expand...


Buwahahahaha. And the 3 hours sitting on the tarmac in Newark is so much better.
 
Yeah I don't get it. What is so back assward with Newark? We fly into JFK and LaGarbage constantly and while ground stops are common we never hold. Yet all this weekend I heard XJT and CO holding to get into NJ. Whats up? just curious.
 
wrigley23 said:
Yeah I don't get it. What is so back assward with Newark? We fly into JFK and LaGarbage constantly and while ground stops are common we never hold. Yet all this weekend I heard XJT and CO holding to get into NJ. Whats up? just curious.
Click to expand...

Actually, I don't think anything is back asward with EWR. EWR handles much more traffic than JFK or LGA, and in the same airspace. Much like LGA and JFK the airspace is very constricted. Add into that TEB, and this becomes a controllers nightmare. In my personal experience EWR controllers are the best around, followed by probably DCA, those guys are good.

For the original topic, I believe they go to alot of trouble to find out which flight #, a/c, crew, and situation was involved to help prevent these events from happening again in the future.

And please enough of this my airline rocks stuff, I already feel like a dork for working with some of you.
 
Last edited:
NEDude said:
Quick question:

We all know that the vast majority of the flying public is clueless when it comes to regionals/express/connection/eagle carriers. They buy a ticket on Continental and regardless of whether they are on mainline, XJT, Commutair, Gulfstream (etc.), if they have a problem, they view it as Continental. Does the DOT have a way of narrowing it down when average clueless wonder call and complains about something? If not, these mini-majors (aka Comair, XJT, Eagle) are at a HUGE advantage when it comes to these complaints.

Seems to me that all flying under one banner should be grouped together. Bad service under a banner may be caused by an "express" employee handling a mainline flight, and good service could be from a mainline employee handling an express flight.
Click to expand...

maybe not on delta as ASA is usually last in all these lists. a lot of which is beyond their control with all the delays into ATL.
 
Yeah...cool...in a passenger survey a
year or two ago Corporate Airlines' (J-32's)
Flight Attendants were rated better than
AE, TSA and CHQ...

hehehe! I wonder what those pilots were
doing! :)
 
.... Although our numbers have slipped in recent years, we have been extremely proud to hold the #1 position in Fewest Customer Complaints for 13 consecutive years. Being #1 in this category means that you are the very best in the industry when it comes to caring and Legendary Customer Service.

However, the glass is half-empty, because, unfortunately, we have been knocked from our coveted spot for 2004 by a mere ten complaints filed by our Customers with the DOT. That's it. ...... This year, ExpressJet (a "major" carrier under DOT's criteria of having more than $1 billion in total annual operating revenue) claimed the #1 spot, and I congratulate them. And, I am putting them on notice that the 32,000 Southwest employees are going to get our "title" back. .............


Click to expand...


I wonder if the DOT gives Southwest an automatic five complaints for every episode of Airline that aires?
 
gkrangers said:
XJet rules...Keeps me away from Atlanta when I fly out of DAB. (DAB-EWR)

Everytime we fly home, those flying Delta go to ATL and always get trapped. Friend was stuck there for 24 hours last weekend.
Click to expand...

Uhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh Dork
 
what is a "shiznit"?????:)

My name is snoop....beoutch....lol
 
Last edited:
gkrangers said:
XJet rules...Keeps me away from Atlanta when I fly out of DAB. (DAB-EWR)

Everytime we fly home, those flying Delta go to ATL and always get trapped. Friend was stuck there for 24 hours last weekend.
Click to expand...

You gave it away, You're a Riddle dork!
 
gkrangers said:
I forgot that it is such a bad thing. I'll pretend I go to a state school from now on.
Click to expand...

You can then pretend that you didn't pay double for your ratings.:)
 
Here we go again... Classic thread creep.

And by "creep", I mean Dodge. :D

(yes, I know, you didn't start it!)
 

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