Travel through MCI yesterday was the pits, as a paying Pasenger on the cattle car from hell, (my first and last time on SWA). But that is only part of the reason for this Rant....
At Kansas City the old airport has been modified for the advent of security screeners, there are 4 gates to each secured area and no bathroom or food inside these area's. When I arrive for my connecting flight, I know have 40 minutes before it leaves, I get off and we are escorted outside the secured area with everyone else arriving, I now have to find a SWA kiosk to get another boarding pass,(another poor service of SWA) and find my departure gate, once I do this and walk to the end of the terminal I see I have to go through a long security line again. T- 20 minutes to departure.....
I am wearing shorts and tennis shoes, the screens, not even TSA but "rent a screener" announces to the crowd to take off our shoes, now I am diabetic and my feet are very sensitive, I told her when I got there that I just got off the plane at gate 51, my connecting flight has called for boarding, I'm diabetic and would like to keep my shoes and clothing on....I pass the detectors just fine, and these people pulled me aside to do a nice slow frisking...I mean I had to undue my shorts, sit and remove my shoes etc......I am showing my documents, licenses and explaining my situation to the supervisor all the while, T-10 minutes...my plane is about to close out and SWA gives away your tickets to standbys! YOu guessed it....
It just pissed me off that these security fools were going to show me who was boss and my travel plans be dammed....I missed the flight of course, SWA did not have another flight until this morning....and they would not put me up....all this because the MCI airport security set up SUCKS and everyone has to exit the secured area and get rechecked for a connection....Piss poor IMHO, I did send the MCI airport a nice email this morning and SWA for a fine job in scheduling an impossible connection...and further, poor service to a PAYING passenger....
No thanks, to the SWA way of flying...I'll fly a real airline and be glad to pay for the service.....and avoid MCI at all costs.....Rant OFF.....
At Kansas City the old airport has been modified for the advent of security screeners, there are 4 gates to each secured area and no bathroom or food inside these area's. When I arrive for my connecting flight, I know have 40 minutes before it leaves, I get off and we are escorted outside the secured area with everyone else arriving, I now have to find a SWA kiosk to get another boarding pass,(another poor service of SWA) and find my departure gate, once I do this and walk to the end of the terminal I see I have to go through a long security line again. T- 20 minutes to departure.....
I am wearing shorts and tennis shoes, the screens, not even TSA but "rent a screener" announces to the crowd to take off our shoes, now I am diabetic and my feet are very sensitive, I told her when I got there that I just got off the plane at gate 51, my connecting flight has called for boarding, I'm diabetic and would like to keep my shoes and clothing on....I pass the detectors just fine, and these people pulled me aside to do a nice slow frisking...I mean I had to undue my shorts, sit and remove my shoes etc......I am showing my documents, licenses and explaining my situation to the supervisor all the while, T-10 minutes...my plane is about to close out and SWA gives away your tickets to standbys! YOu guessed it....
It just pissed me off that these security fools were going to show me who was boss and my travel plans be dammed....I missed the flight of course, SWA did not have another flight until this morning....and they would not put me up....all this because the MCI airport security set up SUCKS and everyone has to exit the secured area and get rechecked for a connection....Piss poor IMHO, I did send the MCI airport a nice email this morning and SWA for a fine job in scheduling an impossible connection...and further, poor service to a PAYING passenger....
No thanks, to the SWA way of flying...I'll fly a real airline and be glad to pay for the service.....and avoid MCI at all costs.....Rant OFF.....
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