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JetBlue Ranks #1 again
- Thread starter b737drivr
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Airline performance declines; Jet Blue still No. 1 in AQR
For the third consecutive year, Jet Blue was the best performing airline according to the 16th annual national Airline
Quality Rating (AQR) study. However, 15 of the 16 airlines in the study, including Jet Blue, performed more poorly in 2005
than 2004.
Seventeen airlines were studied in 2005, as Independence Air joined the rankings for the first time.
The best performing airlines continue to be low-fare carriers. The study, ranking the 17 largest U.S. airlines, was
announced today (April 3) at a news conference in Washington, D.C. Following Jet Blue in the top five of the AQR were
AirTran, Independence Air, Southwest and United.
The overall airline industry performed more poorly in 2005, due largely to a significant increase in mishandled bags.
Customer complaints in the airline industry were 17 percent higher in 2005 than 2004.
The AQR is a summary of month-by-month quality ratings for the largest domestic U.S. airlines operating during 2005.
Co-researchers Brent Bowen, director and professor, University of Nebraska at Omaha (UNO) Aviation Institute/School of
Public Administration, and Dean Headley, associate professor of marketing at Wichita State University (WSU), used 15 elements important to consumers when judging the quality of airline service.
The rating is conducted annually by the UNO Aviation Institute and W. Frank Barton School of Business at WSU. The
AQR, as an industry standard, provides consumers and industry watchers a means to compare quality among airlines using
objective performance-based data. It is a cooperative research project funded as part of faculty research activities at UNO and
WSU.
For the third consecutive year, Jet Blue was the best performing airline according to the 16th annual national Airline
Quality Rating (AQR) study. However, 15 of the 16 airlines in the study, including Jet Blue, performed more poorly in 2005
than 2004.
Seventeen airlines were studied in 2005, as Independence Air joined the rankings for the first time.
The best performing airlines continue to be low-fare carriers. The study, ranking the 17 largest U.S. airlines, was
announced today (April 3) at a news conference in Washington, D.C. Following Jet Blue in the top five of the AQR were
AirTran, Independence Air, Southwest and United.
The overall airline industry performed more poorly in 2005, due largely to a significant increase in mishandled bags.
Customer complaints in the airline industry were 17 percent higher in 2005 than 2004.
The AQR is a summary of month-by-month quality ratings for the largest domestic U.S. airlines operating during 2005.
Co-researchers Brent Bowen, director and professor, University of Nebraska at Omaha (UNO) Aviation Institute/School of
Public Administration, and Dean Headley, associate professor of marketing at Wichita State University (WSU), used 15 elements important to consumers when judging the quality of airline service.
The rating is conducted annually by the UNO Aviation Institute and W. Frank Barton School of Business at WSU. The
AQR, as an industry standard, provides consumers and industry watchers a means to compare quality among airlines using
objective performance-based data. It is a cooperative research project funded as part of faculty research activities at UNO and
WSU.
starvingredtail
Well-known member
- Joined
- Nov 13, 2005
- Posts
- 238
Boyd has a good observation on the AQR.
"Garbage In. AQR Out. The "findings" of the AQR are postured to the media as the Word from On High - regardless of the fact that much of the DOT data they're using are random and not verified.
See, things like DOT consumer complaints are not checked for accuracy or veracity, and they might not be even properly categorized. Anybody can complain about anything and it gets recorded, valid or not. Second, things like baggage performance, and "bumping" rates all come from the airlines themselves, with differing definitions of things like "voluntary" and "involuntary" bumping. Finally, the data is filed by certificated entity, not by airline system. So, watch for silly comparisons between, say, Alaska Airlines and Skywest, the latter being a top-notch company, but one that isn't an "airline" anybody can book a seat on.
The point is that it's this annual AQR "report," not necessarily the airline industry, that has a quality problem.
The M.O. is to issue this document from the high reaches of Academia, with the assumption that, with all them-there letters after the authors' names, no low-life reporter would ever dare ask: are your data sources really verified as accurate? Are your conclusions consistent with all factors involved?
Which, of course, they are not. But that would spoil the party for the academics, and could deprive the reporter of yet another juicy airlines-in-trouble story." -Boyd
"Garbage In. AQR Out. The "findings" of the AQR are postured to the media as the Word from On High - regardless of the fact that much of the DOT data they're using are random and not verified.
See, things like DOT consumer complaints are not checked for accuracy or veracity, and they might not be even properly categorized. Anybody can complain about anything and it gets recorded, valid or not. Second, things like baggage performance, and "bumping" rates all come from the airlines themselves, with differing definitions of things like "voluntary" and "involuntary" bumping. Finally, the data is filed by certificated entity, not by airline system. So, watch for silly comparisons between, say, Alaska Airlines and Skywest, the latter being a top-notch company, but one that isn't an "airline" anybody can book a seat on.
The point is that it's this annual AQR "report," not necessarily the airline industry, that has a quality problem.
The M.O. is to issue this document from the high reaches of Academia, with the assumption that, with all them-there letters after the authors' names, no low-life reporter would ever dare ask: are your data sources really verified as accurate? Are your conclusions consistent with all factors involved?
Which, of course, they are not. But that would spoil the party for the academics, and could deprive the reporter of yet another juicy airlines-in-trouble story." -Boyd
Deadalus
Painting the grass green
- Joined
- Mar 30, 2006
- Posts
- 399
Blue Juice
http://biz.yahoo.com/bizj/060403/1268234.html?.v=1
JetBlue Airlines remains the nation's worst airline when it comes to on-time performance, ranking No. 19 in both January and February.
This just in hot off the press "It's been found that Jet Blue was named after the liquid used in Jet toilets" HAAHAAAAAA!
http://biz.yahoo.com/bizj/060403/1268234.html?.v=1
JetBlue Airlines remains the nation's worst airline when it comes to on-time performance, ranking No. 19 in both January and February.
This just in hot off the press "It's been found that Jet Blue was named after the liquid used in Jet toilets" HAAHAAAAAA!
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