Jetblue: a counterpoint with common sense

[climbhappy]

It is not only sensationalism, but unrealistic for a brand like Jetblue to suffer more than just a little winter fallout from this. The impact of having a major news network refer to them, like Brian williams did last night, as the "darling of LCCs" is the kind of exposure PR managers dream of. They got a daytona 500s worth of sponsorship advertising just from the 5 minute segment
It isn't a sin to make a mistake. just ask the cooks in alot of restaurants or a top salesman. it is how you handle the problem and deal with it. customers like contrition. Last night Neeleman said he was"humiliated". good choice. show the customer you 're sorry, and tell them how you'll fix it.

Then they forgive. the public is as forgiving as a loving mother. Remember the US AIR thanksgiving baggage fiasco? it is gone and nobody cares. this will be forgotten once Bikini season arrives soon.

In six months it won't matter and Wall street who is smarter than most certainly hasn't given up and even if the stock tanks a little, it will bounce back . their numbers will obviously go up. the demand is there and frankly
this is a small footnote that will be forgotten.

finally, even if a passenger bill of rights is passed, they weren't the cause. that was already on capital hill in hearings. they did help the cause a little, just a leetle bit.

 

[Hung Start]

JetBlue will survive,, and thrive. Good product, good price, and the memories of today's travelers will be forgotten in 2 weeks.

But, already they are putting "some" blame on the pilots. I couldn't believe it.

The Airline couldn't fly because 5 days later the pilots have not received their "legally mandated rest????" 5 days later????
Curious to find out, did they pay you guys for the days you didn't fly? Because it seems as you were considered on duty!

And, offering nothing but a $25.00 voucher towards a future round trip flight??? Please!!!!!

All they are doing is rebating the $25.00 change fee they charge. Pretty sad, if you ask me.

Glad I'm not in those shoes.

Hung

 

[IB6 UB9]

Curious to find out, did they pay you guys for the days you didn't fly? Because it seems as you were considered on duty!



Hung

Every crewmember who either worked or was scheduled to work (someone correct me if I am wrong) from the 14th through the 18th receives Holiday pay, which is double the base rate. Per internal email.

 

[Hung Start]

If that is correct, looks like they are doing right by you folks. Nice to see.

Hung

 

[Hair-on-Fire]

And, offering nothing but a $25.00 voucher towards a future round trip flight??? Please!!!!!

Hung

Actually, the $25 is for a 30 minute delay. It just goes up from there.

There's been no blame directed at the pilots. The question about crew rest was just because crew scheduling was so screwed up that they couldn't track the rest.

 

[Hung Start]

Well then, my appologies. Goes to show what happens when you read too many newspapers. You think after all these years I would learn not to trust them too much.

Hung

 

[cjdriver]

Airline left Iowans stranded in Wyoming

The December incident involved a flight from Cedar Rapids; United Express says jets were needed elsewhere.


By GARY STOLLER
USA TODAY

February 20, 2007

2 Comments

Tears filling his eyes, Roger Barbour watched in disbelief as two United Express jets took off without him just before Christmas at the Cheyenne airport in Wyoming. He wasn't the only one left behind.

Two loads of passengers - 110 people - whose flights had been diverted to Cheyenne after a blizzard hit Denver's airport on Dec. 20 were shocked the next day when the pilots and flight attendants boarded the aircraft and flew to other cities without them.

 

[J32driver]

Yeah... skip the rhetoric from the news sources. Internally, there has been absolutely nothing but praise from the company toward all of its operational employees.

 

[Mach 80]

Yeah... skip the rhetoric from the news sources. Internally, there has been absolutely nothing but praise from the company toward all of its operational employees.

Good morale building if you are going to keep the employees and have them learn from the situation, especially if employees weren't properly trained for the situation.

 

[PHXFLYR]

I think what everyone is overlooking here are the dispatch rules regarding ice pellets where you are legal to land but not legal to depart and the effect that rule has on winter operations. According to one news account I read posted on another thread here , precip at JFK was falling that included ice pellets. This allowed for aircraft to arrive (52 arrivals for 21 gates..OUCH!!) and prohibited departures,hence no place to park. Perhaps the restriction regarding operation in precip that includes ice pellets falling should be changed to prohibit both takoffs and landings. Maybe this would help prevent something like this from occuring again the future.

PHXFLYR

 

[Lampshade]

I think what everyone is overlooking here are the dispatch rules regarding ice pellets where you are legal to land but not legal to depart and the effect that rule has on winter operations. According to one news account I read posted on another thread here , precip at JFK was falling that included ice pellets. This allowed for aircraft to arrive (52 arrivals for 21 gates..OUCH!!) and prohibited departures,hence no place to park. Perhaps the restriction regarding operation in precip that includes ice pellets falling should be changed to prohibit both takoffs and landings. Maybe this would help prevent something like this from occuring again the future.

PHXFLYR

Or maybe flightops/dispatch should be proactive and cancel/divert when this stuff happens.

 

[PlaneDrvr]

Or maybe flightops/dispatch should be proactive and cancel/divert when this stuff happens.

Well that a thought, especially since almost every other airline has adopted that policy.

Whenever a storm is anticipated that would severely effect operations; cancel all flights ahead of the storm, fly/ferry all aircraft out of the storm's path, crew rest pilots and F/A.

Result - one day's operations are disrupted/cancelled. No aircraft buried in snow/ice, very few aircraft out of position, and easier to ferry the few out of position back into position, fewer crews out of position and fewer crew rest problems. After the storm has cleared (normally the day after the storm, unless really severe), close to normal operations can be conducted, in most cases about 80-90% of operations.

If JB had just followed this 'policy/plan' they would have been back up to close to normal ops about 3-4 days ago. Their decision to 'fly in the face of this storm' was either 'arrogance or stupidity' take your choice; but, either way showed a management team that does not know what they are doing, peroid.

And, jb guys please don't give me that $hit about, "well, the ATIS kept changing" as most airlines have their own Wx people in the ops center who 'track and make predictions on how seriously a storm will effect company ops, and don't just rely on 'ATIS, TAFs, etc.'

Just my thoughts.

DA

And, on a side note, JB 'passenger bill of right' seems like a "knee jerk reaction" and may end up costing them more in the long run by 'over promising' However, Dave and Dave seem more like "PR People" than airline managers, and I guess last Wed pretty much proved that. Probably time for new management at JB (too many management 'mis-steps' in the last year or so, this being the biggest), as it would be better for the airline and its people in the long run. Again, just my thoughts

Go ahead, "rant away" lol

 

[Headfake14]

"mis-steps"? Well, yes the other day was a mess. No question. But they will, and have learned many lessons here. I think they were trying to be proactive in a different sense. LOTS of other flights in JFK were cxld...sooooo, if the wx improved just a bit, they'd be able to run bunch of flights. BUT, we all saw what happened.

The media SUCKS when it comes to airline stuff like this. Any chance they have to smear a Pilot, aircraft type or airline...they'll jump on it and strategically leave out facts to the point where the whole situation looks hopelessly incompitent. The media SUCKS.

Except...Fox News just had Neelman on the phone and that was a good interview. They appear to be in JBs corner.

JB i$ back in the black this year...all thier decisions can't be that bad. And what mgt. team out there is perfect all the time anyway.

"Knee jerk"? I bet that no other carrier out there would provide the compensation to there customers that JB has done.

JB will be fine. They'll still make money this year. And the next time a wx mess is encountered it'll be handled much better.

 

[PHXFLYR]

Or maybe flightops/dispatch should be proactive and cancel/divert when this stuff happens.

Try finding a Dispatch Supervisor willing to make that call with management breathing down their neck.

PHXFLYR