Jeppesen not what it used to be?

[Captain Oveur]

This is partly a rant, and I'll confess, partly a whiney complaint, sorry.
Has anybody else noticed a marked decline in Jeppesen's quality of
service in the past year or two? Late revisions and missing pages, and
most annoying, the revisions where you have to sort through the pages
for the revision date What is the deal with that?
I'll admit, the fault could lie with the feds or NOAA, but seems to me
that that's a potential safely problem. I have to force myself to do
revisions, being a lazy bastard, but when two revisions come mixed
together, I'm inclined to procrastinate even more
Other opinions? and am I whining TOO much?

 

[Simon Says]

I have a stack of revisions in my flight case....can you do mine for me when you have time?

But to answer your question.....I cringe everytime I find Jepps in my mailbox.

 

[minitour]

I'll agree on the one with the "Effective Date" revisions.

I hate doing 2 revisions in one revision. Just send me two...how hard would that be?

Also the missing pages...and one more.

We've got NavSuite (Jeppview & FliteStar) that comes with paper LO charts. So I call to get us our paper subscription charts set up that we need until we go EFB... Why is it they couldn't give me the US terminal charts and HI enroutes instead of LO to go with 'em? I'm already getting the LO charts. So I have to order HI charts to go with it. I asked about getting a "special" subscription (that I know they do) and was told no...

I'd just think that for the price, I could get what I want and not have to send an e-mail every 2 weeks with the missing pages.

-mini

 

[SCT]

Didn't Boeing buy Jep?

 

[CrimsonEclipse]

Didn't Boeing buy Jep?

yep, ever since, prices up, quality down.

They gouge everywhere they can. Electronic Jepps should
be MUCH cheaper.

CE

 

[A Squared]

Didn't Boeing buy Jep?

Yep, and I think that is the key. Boeing bought Jeppesen in 2000. Since that happened I've noticed a number of changes which have made things cheaper to produce, but have made the product lower quality, and of course, the price has gone up significantly. My subscriptioon has gone from $89/year to 117/year, an increase of over 30%.

ONe of hte changes which really irritates me is the change to the table of contents. It used to be that each subscription has custom table of contents for that subscription. For example, my Alaska subscription would have a table of contents for each tab which would only list those pages whei were actually in the Alaska subscription. not long ago they issued new tables of contents for each tab section which list *all* the pages which could possibly be in that tab in any subscription, US or international. that's added about a half inch thickness of pages which are completely useless to my already over stuffed binder. Presumably the cost of mailing out all that extra paper is offset by the decreased overhead costs realized by not maintaining seperate table of contents for each subscription.

That's just one way in which they have lowered the quality of the product, while increasing the price

 

[Palomino]

where does that DC-6 call home?

 

[Amish RakeFight]

I recall several years ago, possibly before Boeing acquired them, I started to receive these really thick revison pages that were printed poorly. Along with the new packets came a memo from Jepp informing me that their paper supplier or printer (whoever) was on strike and apologized for the difference (read: quality) in the revisions and that thinghs would get back to normal soon.

 

[ableone]

I prefer NOS/DOD charts. I am not military but have used them at two previous employers. Though Jepp approach plates are marginally better than NOS the enroute high and low NOS charts are superior. IMO the JEPP enroute charts have so much crap on them that they are next to impossible to read. The NOS high and lows are much more readable.

 

[asipilot]

I used to work at Jeppesen in CO and from what my buddies that still work there are saying, it's been a horrible place to work since Boeing bought it. It used to be a fun place to work, a bunch of retired and furloughed pilots working in cubes together. Now, it's just like any other corporate america position....