JD Power ranks Jetblue #1 LCC

[slackass]

Now if they can only keep turning a profit.

JetBlue Airways Ranked Highest in J.D. Power and Associates North America Airline Customer Satisfaction Study
Tuesday June 19, 10:35 am ET
Third Year in a Row

NEW YORK, June 19, 2007 (PRIME NEWSWIRE) -- JetBlue Airways (NasdaqGS:JBLU - News) today was awarded highest honors in airline customer satisfaction among low-cost airlines from J.D. Power and Associates. The low-fare airline, based in New York, also ranked highest in satisfaction among low-cost airlines in 2006 and among all U.S. major airlines in 2005.
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``JetBlue customers continue to recognize the outstanding service provided them by our 11,500 crewmembers. It is the dedication of these crewmembers that allows JetBlue to be consistently ranked as one of the top service-oriented companies in the transportation industry,'' said Dave Barger, President and CEO of JetBlue Airways. ``This recognition is especially meaningful to JetBlue after experiencing operational challenges earlier this year. It shows that our customers continue to believe in the JetBlue brand and in our dedication to high-quality service and further, that we are well-positioned for the future.'' The J.D. Power and Associates 2007 North America Airline Satisfaction Study(sm) is based on responses from 9,653 business and leisure passengers who flew on a North American airline between May 2006 and April 2007. Overall customer satisfaction is measured based on performance in seven factors (in order of importance): cost and fees; flight crew; in-flight services; check-in; boarding/deplaning/baggage; aircraft; and reservation.

 

[johnsonrod]

Was that pre or post the Valentine's Day debacle?

 

[aerobato]

It was after. Believe me, the customers still love us.....

 

[Booster]

johnsonrod

"The J.D. Power and Associates 2007 North America Airline Satisfaction Study(sm) is based on responses from 9,653 business and leisure passengers who flew on a North American airline between May 2006 and April 2007."

The answer is in the origional post .....

 

[B6Driver]

I say that survey is fixed.

 

[Headfake14]

didn't some of our loads go UP in certain city pairs afterwards? All that "bad" press was like free advertising I think.