JBLU's take on Ted

[General Lee]

Palerider,

Yes, you are an ASA driver, and I have recently non-revved on Delta on both the Domestic and INTL side, and even though the flt attendants were a little on the "senior" side, they provided very good service and did not have an "attitude." When I see someone doing a good job I often tell them I am a Delta employee and that I think they are doing a great job. They appreciate it. I think your parents might have hit a bad streak, and that is unfortunate, but a lot of our employees are actually trying to provide a good service, and there are always a couple bad eggs at every airline--probably Jetblue too.


As far as the Jetblue guys' "arrogance"---I don't see it that way in full, I see it as extreme happiness due to expansion. Their airline is expanding, and they are willing to put up with lower wages now, due to the fact that they are growing and will have "better days ahead" in their minds. That is understandable. Good for them. When you hear some good news, like our announcement yesterday to fight at JFK and expand a little, even I felt good for a couple minutes. They have that all of the time. If things were to turn on them and their stock would sink, they had to stop expanding for some reason, etc....we would not hear too much from them.

Bye Bye--General Lee

 

[Palerider957]

Extra300 General Lee

Don't get me wrong, it burns my as.s to see my own family giving revenue to such a strong competitor. I simply concur with the above posts that state a new paint job and "zaniness" won't pay the bills.

I spoke with a DAL FA while deadheading to DFW a few weeks ago, she said they had reduced the number of FA's on that plane (757) by three. This poor FA busted her as.s getting cabin service done, but she didn't have any extra time to give to passengers. She was very pleasant, but I have met many more who are especially bitter--pax can't help but see this.

As my Dad said, the Jet Blue people seem to WANT to work, they enjoy the passengers, and are fundamentally optimistic. This is a much more relaxing environment, in an otherwise stressfull event (for non-frequent flyers). This friendly feeling will certainly bring about repeat business (it has already from my family).

At DAL/ASA (especially ASA) things are stacked against customer oriented employees (such as myself). So many others have abused the passenger before you come into contact with them, they are confused, tired and pis.sed off--there's no going back from that.

General, I strongly agree that telling people they are doing a good job is important, but it has to be sincere. The posters put up and "holiday cookies" handed out really seem more to entrench bitterness then foster good will.

Having rambled on, I'll say things have improved a bit, but we (DAL/ASA/CMR) have a long way to go before there is a real sense of team work and commitment to customer service system wide.

 

[SDF2BUF2MCO]

Extra300 General Lee

As my Dad said, the Jet Blue people seem to WANT to work, they enjoy the passengers, and are fundamentally optimistic. This is a much more relaxing environment, in an otherwise stressfull event (for non-frequent flyers). This friendly feeling will certainly bring about repeat business (it has already from my family).

At DAL/ASA (especially ASA) things are stacked against customer oriented employees (such as myself). So many others have abused the passenger before you come into contact with them, they are confused, tired and pis.sed off--there's no going back from that.

Having rambled on, I'll say things have improved a bit, but we (DAL/ASA/CMR) have a long way to go before there is a real sense of team work and commitment to customer service system wide.

Stating the obvious, the folks at JB are more upbeat because they see (real or imagined ) a "bright" future which has a positive effect on their effort. On the other hand, the future is a little uncertain and perhaps not as bright right now at DAL which effects confidence and morale. The customer could care less. They just want a cheap ticket and great service. That's people being people.
Would like the think it's a big enough place for everyone to prosper but I'm skeptical of the media and guberment reports that say the US economy is improving especially since the mad rush continues to produce products outside the US. Good luck to all and buy USA made products whenever possible.

 

[General Lee]

Palerider,

You are correct about the reduced staff on the planes, but the number was incorrect. On the 757 they went from 5 to 4, and on Song they actually increased the number of seats up to 199--so they are really busy. But, on the Song flights the people are distracted more because of the IFE. But, you are right---they are working harder. And, that can lead to unhappiness. Some of that productivity gains DL got when dealing with the stews just bit them in the a$$, since they announced that they are recalling 200 flight attendants for the JFK expansion.

And, as far as DL/DCI starting to work together for a common goal, that will start with good leadership and not whipsawing us against the other groups. I hope that happens eventually.

Bye Bye--General Lee

 

[Palerider957]

And, as far as DL/DCI starting to work together for a common goal, that will start with good leadership and not whipsawing us against the other groups. I hope that happens eventually.

Bye Bye--General Lee [/B][/QUOTE]

I couldn't agree more, General.

 

[sfomarc]

Does anyone have the name and address of the CEO for United? I just took an international flight from BWI to SIN and wanted to write a constructive letter to the CEO rather than to some customer service rep whom will reply with some pre-printed form letter.

Thanks

 

[Extra300S]

Thanks for Flying United!

What was wrong with your flight? Why didn't you just fly on Southwest? Oh- I know why........never mind.

 

[sfomarc]

Extra 300S

What was wrong with your flight? Why didn't you just fly on Southwest? Oh- I know why........never mind.

This was an international flight which I paid $2700.00 for, hope this answers your question.

 

[zonker]

Extra 300S



This was an international flight which I paid $2700.00 for, hope this answers your question.

Hopefully someone will thank you for your business and take an interest in making sure you're a repeat customer.